CURRICULUM VITAE
PERSONAL DATA:
Name: Bernardo Rafael Grisi Elsner
Miami Fl 33126
E-mail: ********.*****@*****.***
Date of birth: January 14, 1951
Status: divorced
WORK EXPERIENCE:
2010 – 2011 Elimar
Santa Cruz - Bolivia
Counter
Receptive tourism expansion project
Training services.
2009 - 2009 B & C Transport
Santa Cruz - Bolivia
Private transportation
Incoming tourism
Training services
2007-2008 ROYAL FLUSH
La Paz - Bolivia
General Administrator
Human relations
Training services
2005-2006 Transturin.
La Paz - Bolivia
Operational Supervisor Lake Titicaca.
Customer Service and reception of groups
Controller of guides and operational staff.
Training services.
222
2005 - 2005 Magri Turismo Ltda.
La Paz - Bolivia
Special sales and distribution project
Duration 3 months.
2002–2004 Schneider National, Covenant Transport and
Commercial Carrier Corporation.
Miami, Florida
Transport companies.
Administration and management of data.
Professional driver of heavy equipment.
Transport of dangerous loads
2001-2002 SCIS Air Security.
Miami, Florida
Security.
Control standards of safety and quality companies supplying food for Airlines (Sky Chefs, Gate Gourmet).
Verification of safety seals at the Miami International Airport Terminal upon arrival and before departure of flights.
Supervision and management of security agents
2001 - 2001 American Eagle Airlines
Miami, Florida
Customer Service
Passenger check in
Transportation of passengers inside the ramp of the International Airport of Miami.
Procedures of embarkation and disembarkation.
Count of passengers on Board Airplanes.
Final check and closing door of the aircraft.
1999-2001 Arte & Textura.
Santa Cruz Bolivia
Direction and oversight of design and production of iron wrought furniture and others.
Marketing and development.
1997-1998 Qantas, the Australian Airline.
Miami, Florida
Code share Manager between Qantas and American Airlines.
Personalized care of Quantas passengers
Control of agents checking daily passengers.
1996-1998 Carlson WagonLit Travel
Miami, Florida
General Manager: Administration and management business.
Corporate travel
Main objective: increase sales at agency.
1991-1996 American Airlines Inc.
Miami, Florida
Passenger Services Agent and Operations Manager.
Responsible for opening and/or closing the ticket counter at the airport of Miami.
Supervision and management of approximately 300 agents.
Coordination and day by day control
Elaboration of reports about groups of assigned agents.
Training for new agents.
1987-1991 Karell Travel Inc.
Miami, Florida
Sales Manager
In charge of sales Airline tickets and others.
Corporate accounts.
1981-1987 Servinter Srl.
Santa Cruz Bolivia
General Manager: Administration and management business.
Sale of air tickets, IT s and excursions.
First travel agency, in Santa Cruz, who used computers for the preparation of reports.
First agency made 3 charters with Lloyd Aereo Boliviano city of Arica, leading drivers to bring Taxis Pony. Chile
1976-1981 Cambatur Srl.
Santa Cruz, Bolivia
Marketing and sales manager
Sale of Airline tickets and others.
Organized the first groups to Miami via Lloyd Aereo Boliviano.
1971-1976 Airlines Argentinas.
La Paz Bolivia
Head of reservations
Customer care.
Preparation of report to be forwarded to central office.
Communications.
1970-1971 Miller Weedon Travel.
Johannesburg, South Africa
Sale of Airline tickets and others.
SPECIAL TRAINING AND OBTAINED COURSES:
1972 Training course for calculation of fares and the issued of air tickets in La Paz
Bolivia.
1977 Refreshments training in Germany, Training Center, Lufthansa, German Airlines
1983 Progress update on air procedures specialist for travel agency, Iberia,
Líneas Aéreas de España, Madrid Spain.
1991 Intensive 6 weeks training "SABRE" computer system,
including operational procedures for American Airlines at the Learning Center.
Dallas, Texas.
1994 Intensive training in service to the customer, Subjects included: attitude,
eye contact, body language, managing angry passengers, Human Relations etc.
American Airlines, Learning Center, Dallas Texas.
1996 Intensive training "AMADEUS" computer system.
2001 Required air safety training after the attack of September 11, 2001
2001 Intensive 4 months training to learn driving Heavy trucks and other equipment,
Including Hazardous Materials, explosives, fuel etc.
COMPUTER KNOWLEDGE:
Operating systems: Windows
Packages: Microsoft Office, Internet Explorer, Netscape, SABRE, AMADEUS.
Languages:
Spanish: Mother tongue
English, German: fluid
Portuguese and Italian: sufficient working knowledge