Manager Customer Service
Resume:
John M. Hedrick
Circleville, Ohio 43113-9466
e mail: *****@********.*** or ***********@***-****.***
cell: 614-***-****
Confidential Resume of: John M. Hedrick
PRINCIPLE PHILOSOPHY “integrity means doing the right thing, even when no one is watching”
PRIMARY ATTRIBUTES
• Seasoning and Experience and Perspective (over 35 years of people and asset management)
• Loyalty and Longevity (since 1972 only employed full time by three corporations)
• Flexibility and Stamina (property, foodservice and facility management experience; on call 24/7)
• “Coach” , Teacher, Trainer, Mentor (teaching and retaining staff creates cost efficiency)
• Customer Service (clients, customers, vendors and most importantly, employees are customers)
CAREER GOAL
• Find a company that will reward me for my experience and seasoning, and utilize my vast background as a valuable resource in achieving the corporate goals and satisfying the focus of the company mission statement. I am not looking for a job; I am looking for a career.
OCCUPATIONAL HISTORY
1) December 2007-present Pomegranate Health Systems Columbus, Ohio
Corporate Director of Facility Management---Oversee the departments of Maintenance, Housekeeping, Dietary, Transportation and Purchasing and Procurement at two adolescent residential treatment facilities and corporate office
• Conduct orientation training for all new employees in Facility Safety and Security; Corporate Culture and Behavior
• Schedule on going maintenance (damage, periodic and preventive) and major projects
• Plan, evaluate and Update all Information Technology (IT) hardware and software
• Negotiate and evaluate all outside vendor and subcontractor work orders and agreements
• Approve budgets and all invoices and check requests for all facilities purchasing
• Utilities Management and Conservation monitoring
• Chief Corporate Security and Safety Officer (responsible for all facility inspections and compliance pieces)
• Co-Chair of Health and Safety Committee and Continuing Quality Improvement (CQI)
• Responsible for CARF and JACHO facilities requirements and compliance
• Host for CMS review visits and surveys
• Schedule all housekeeping and Infection Control activitiesand prevention on the residential and administrative areas
• Plan dietary menus, schedule staff and purchase food and monitor dietary and nutritional needs for all residents and staff
• Maintain company fleet and recordkeeping for vehicles
1a & 2a) March, 2007-March 2009 Pickaway Country Club Circleville, Ohio
Volunteer General Manager (entire golf course and pro shop and food & beverage and office operations). This position was taken on a voluntary basis (unpaid) to assist a struggling club operation to stabilize financial stress and membership satisfaction. My intention was to assume a paid position in this capacity to supplement my future income.
• Responsible for recruiting, interviewing and training of all year round and seasonal staff
• Control of budget and financial oversight and oversee all club and outside events;
• Oversee the physical operation of 8,000 square foot clubhouse facility and 217 acres of recreational land and all equipment;
• Supervised the maintenance of 18 hole golf course, practice areas and pool.
• All department heads report directly to GM: Chef, Golf Professional, Dining Room Manager, Golf Course Superintendent, Office Manager;
• Reported to board of trustees all operations of the club;
2b) May 1985– *** John Roberts Management Corp. ; a multi-unit restaurant operating company
John Roberts is a multiple concept company of restaurants which has included J.R. Valentines Family Restaurants, HENRY’s For Food & Friends, Aunt Millie’s, Jimmy D’s Truck Plaza, J.R.’s Express, Baskets, Dodge City Saloon, ClubHouse Grille and other operations. Most locations are or were involved in full scale catering ranging from volume carry out, picnics, weddings and reunions, office lunches, corporate catering and airline meals.
Vice-President of Operations (Purchasing, Marketing, etc.) and shareholder
• Maintain on going training of all management and staff for retention and continuity of service
• Oversee the daily restaurant operations, truck stop and convenient store and catering services
• Supervise all properties and buildings to maintain a safe and functional customer and employee environment
• Develop policies and procedures for all aspects of business, personnel and operations;
• Responsible for planning and organizing the purchasing program for all locations;
• Technical writing of policies and procedures for rules of employment, safety programs, menu specifications, recipes, etc.
• Audit, evaluate, initiate and maintain all vendor programs;
• Design and execute the menu and marketing tools used by all units;
• Plan and execute all advertising programs in restaurants and other operations;
***no longer active in the daily operations; serving as on-call advisor and as a board member;
3) 1972-1985 L & K Restaurants & Motels, Inc. Marion, Ohio
Various Management Positions
Multi-Unit & Multi-State Manager Restaurant Operations; Restaurant Manager… Motel Manger
4) 1970-1974 The Kroger Company Cincinnati, Ohio
Stock and Cashier
Various positions in retail grocery business Maintained part-time status while attending college in Cincinnati
5) 1967-72 National Church Residences (Bristol Village) Waverly,Ohio
Grounds Maintenance Supervisor
Worked full time summers in outside landscape maintenance; Supervisor over entire staff last two years
EDUCATION & CERIFICATIONS
University of Cincinnati Cincinnati, Ohio
B.A., Political Science Minor: Economics & Business Administration
ServSafe #7135313 by National Restaurant Assn. CPR/AED/First Aid by American Red Cross
CPI by Crisis Prevention Institute 3 Year Pupil Activity License by Ohio Department of Education
OTHER ACTIVITIES
ROTARY CLUB PAST PRESIDENT and BOARD MEMBER; CHAMBER OF COMMERCE; YMCA INDIAN GUIDE PROGRAM CHIEF; AMERICAN CANCER SOCIETY VOLUNTEER; HABITAT FOR HUMANITY VOLUNTEER; CIRCLEVILLE PUMPKIN FESTIVAL COMMITTEES; PAST PRESIDENT WASHINGTON YOUTH BASEBALL; JUNIOR HIGH, HIGH SCHOOL AND YOUTH SPORTS (BASEBALL, GOLF, BASKETBALL, SOCCER) COACH; FORMER ACTIVE SCHOOL AND YOUTH VOLUNTEER; MEMBER TRINTY LUTHERAN CHURCH, PICKAWAY COUNTRY CLUB BOARD MEMBER, NATIONAL AND OHIO RESTAURANT ASSN; HIGH SCHOOL ATHLETIC BOOSTERS CLUB; B.P.O.E. MEMBER, OHIO STATE UNIVERSITY PRESIDENT’S CLUB; PHYSICAL FTNESS AND GOLF;
Personal and Professional References
Each of these individuals is aware that he appears on this list of references.
Jan Michael Long, Probate Court Judge (former Sate Senator)740-***-**** *******@********.**.***
Gary Scherer, C.E.O. Circleville Oil and Jackson Hewitt Tax Service 740-***-**** **********@***.***
Scott Kleon, OSU Extension Agent (retired)and Professor Emeritus 740-***-**** *****.*@***.***
Randy Beach, Superintendent (retired), MRDD 740-***-**** ********@*****.***
John Payne,Investment Banking and Securities Specialist, 614-***-**** **@***********.***
Ron Konrad, Gordon Food Service, Regional Chain Account Manager, 614-***-**** ***.******@***.***
James Cook, Professional Golf Management, 740-***-**** ***********@*******.***
Dr. James River, D.D.S. 740-***-**** ******@********.**.***
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