Customer Service Manager
Resume:
Margaret Anderson
Hoboken NJ *****
**********@***.***
Objective
Obtain a challenging position in a company where I could utilize my skills and experience to mutually benefit both the company and myself.
Qualifications
Microsoft word, Power point, Excel, Data entry, AS/400, Navision, DOT, FDA training SOPs, Export, Import, Port experience, Hazmat material, Customer service, Permits for Wide loads.
01/10 to 09/10
Flash Global
Dispatcher Pine Brook NJ
I was responsible for routing drivers to specific locations, I helped load their trucks this way they’re out in a timely manner. Then I would create delivery tickets for each stop, create a bill of lading, enter everything into the computer, communicate with the drivers using a 2-way radio or by texting them, I would also notify the customer of any changes that may occur.
10/08 to 01/09
HD Supply
Truck Driver Elizabeth NJ
I was responsible for delivering merchandise to various locations in a timely fashion in order to satisfy the customer needs. I would fuel up the night before this way I can start my day sorting and loading my truck accordingly. I would scan all merchandise going to the customer and complete all essential paper work.
09/05 to 09/08
Williams Scotsman
Dispatcher Kearny NJ
I was responsible for dispatching drivers to various locations and monitoring their deliveries and pickups. I communicate with a 2-way radio, telephone and e-mail; I made sure customer service requirements were met, which includes notifying the customer a day in advanced of their delivery and /or pickups. I specialized in wide loads doing City and State permits to move units. I also had my hands in moving containers which I would verify the condition of the container, and the returned of the container to insure that the unit was returned the way it went out. I kept track of all PO’s that were given to sub-contractors, and any other material or maintenance that is needed to accomplish my duties as a dispatcher. This way I can keep track of the budget given to me to run my department. I also monitor all log books to make sure all drivers are in compliance with DOT regulations; I perform all necessary paperwork at month ends.
02/05 to 09/05
Us Foodservice
Transportation Supervisor/Dispatcher Kearny NJ
I supervised a staff of 43 associates, plan, organized and monitor all activity from and to each stop. I inter-act with the salesman and customer for a timely delivery, any bumps on the way I was able to make necessary changes to satisfy the customer. I also track all voids and reship: this way there is no charge back for duplicate orders. I collected and deposit any monetary from the drivers, salesman, and pickups. I checked every bill of lading for signature. I made sure the drivers were in compliance with DOT regulations.
03/03 to 08/04
Ino Therapeutics Inc.
Distribution Associate/OTR Somerset NJ
I perform various duties in support of the regional service center operations, I transport gas cylinder and inovents from the regional center to specific hospital and health care facilities I also do routine inspection on assigned equipment and refer defect to service technician, I perform all duties in conformances to appropriate safety and security standard set by Cgmp, SOP, and Osha, I have the ability to work independently and perform various duties. I also went to school to get my commercial license were I received DOT training with passenger, Airbrakes and Hazmat endorsement.
1986 to 2000
Liz Claiborne
Shipping Manager Secaucus NJ
I cross trained in all areas, creating invoice, back order. I was promoted to shipping manager where I supervised a staff of 70 plus union personnel were I ran 4 departments for nine years. I was responsible for all merchandise being package and shipped to various locations. I was in charge of employee’s payroll and managing employee benefit package through automated payroll system, also trained in stock and in manifest where I learned data entry.
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