Customer Service Quality Control

Ernest Casias

Objective

To obtain a position in the Information Technology industry as a network support specialist where I can utilize my troubleshooting abilities as well as my excellent customer service skills.

Experience

Customer Service Supervisor- August 1999 – Present

FAMSA Inc. (National Furniture) San Antonio TX

• Administrative duties include: accounts payable, accounts receivable, quality control, inventory control, network assistance and pc assistance

• Data tracking: inventory aging, daily productivity, service order, payroll, overtime, and cycle count Excel reports for logistics managers

• Assists store managers in promoting customer satisfaction

• Serves as support liaison for all Service representatives, Will Call representatives and service technicians

• Trains new hires on Storis data tracking system

• Conducts safety meetings

• Ensure quality control

• Knowledgeable in all shipping and receiving practices

Network Technician/ Computer Technician – November 2010 – Present

Get Wired Networks San Antonio TX

• Assist Network Administrator in implementing network configuration to clients.

• Repair customer and client computers and offer education in virus protection.

Skills

• Proficient in Microsoft Outlook, Word, Power Point, Excel

• Experienced with Windows 95, Windows XP, Windows Vista and Server 2003

• Familiar with Windows 7

• Experienced with html coding and Visual Basic

• Familiar with TCP/IP, LAN, peer to peer networks, client-based server operating systems and software

• Excellent oral and written communication skills, organizational skills, and ability to multi-task

• Possess strong teamwork skills and maintain a high degree of accuracy

• Detail oriented and a self starter

• Familiar with working in high pressure environments

Education

August 2009-present Career Point College San Antonio, TX

Associate Degree in Network Support (September 2011)

August 1996-May1998 St. Phillips College San Antonio, TX

Associate Degree in Kinesiology

Aug. 1992 – May 1996 Lytle High School Lytle TX

High School Diploma

References Available upon Request

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