Customer Service High School
Resume:
Lakiska V. Savage
**** ********** **. # *** ****** TX, 75237
*************@*****.***
QUALIFICATIONS
Agent training
Excellent written and verbal communication
Multi-screen navigation
Use of several different billing systems
10 key
Microsoft (all)
Excel
Customer Service
Collections Specialist
Resolution Specialist
Knowledge transfer of Agent Status Updates for upper management
Accounts Receivable
EXIPERIENCE
Advanced TeleSolutions
(Current)
Senior representative, promoted to a Resolution Specialist, for a third party payment center for Time Warner Cable. I am responsible for de-escalating customers by assisting them in any way possible of my abilities. Bring accounts current and helping them remain active by collecting monies due as well as setting payment arrangements. All methods of payment are kept strictly confidential.
Keeping track of agent performances by daily status updates for upper management. Maintaining good stats while working well with others
National Business Capitol Services
(2006-2008)
Summit Merchant Solutions
(2008)
EDUCATION
Paris High School graduated year Class of 2001
Paris Junior College with 1 year of basic learning completed
Platt College graduated Class of 2009 with a diploma in Medical Assistance/Phlebotomy
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