Customer Service Quality Assurance
Resume:
Ryan Plachta
*** ******** ***** ***. ** Walker, Michigan 49544
**********@*****.***
OBJECTIVE____________________________________________________________
To obtain a position where I can maximize my multilayer of management skills, quality assurance, program development, training experience, customer service, and successful track record in the ABC Group, Undercar Products Group Inc. environment within a new company environment.
SUMMARY_____________________________________________________________
A dedicated, constant professional, with over 8 years experience in customer service, food and manufacturing of which 7 of those years were as a supervisor. I have a determined attitude to succeed at everything and anything thrown my way.
QUALIFICATIONS_______________________________________________________
Excellent communication skills
Good computer skills with above average knowledge of Microsoft office programs (Word, Excel, PowerPoint, etc...)
Excellent math comprehension skills
Excellent teamwork skills
Quick at and always willing to learn
4 years of Supervisor experience
In-Progress 4 year Bachelor’s Degree in Business Administration with a minor in Fine Arts with an emphasis in Graphic Design
Creative and innovative
Strong drive to success: Goal-oriented and Results driven
Organized – Outstanding organizational skills Charismatic leadership
Excellent project-management skills
Active listener – Willing to learn and listen
Polished presentation skills
Knowledge of the AS-400 & Covisint Systems
Scheduling of product shipments and component orders and Inventory control
Naturally Persuasive
Communication and networking skills
Team Lead abilities
Adaptability and tolerance
Amateur Photography Skills
Planned and scheduled various activities related to production.
Manpower Handling.
Responsible for achieving the desired production with quality.
Brain storming of various ideas and selecting the best idea on the basis of feasibility, cost, etc.
July 2011-November 2011 Undercar Products Group, Inc. GM Materials Planner Wyoming, Michigan To purchase material and parts as necessary; to keep an adequate inventory and to maintain purchase orders and records to justify the purchases; to maintain and update computerized purchasing and inventory control systems. Control daily shipments to customers and from suppliers. To contribute to a work environment where fairness, equality and non-discriminatory practices are the standard.
February 2011 – July 2011
1st Shift Group Leader Undercar Products Group Inc.
Grand Rapids , Michigan
Supervision of entire 1st shift production, employees & part quality, daily scheduling, conflict resolution, problem solving, inventory, production tally sheets, CMS reporting, disciplinary actions, production meeting reporting, tracking vacations, and continuous improvement, 5S, and Kaizen implementation, and GM or Ford Launch meetings.
Supervise a shift of Seventy-five to Eighty employees and assist meeting production requirements by ensuring that the proper quantity and quality of parts are being finished and standards maintained.
To ensure that employees are properly trained and documented in the WITS system.
To comply with, and have subordinates comply with TS, ISO, TPS, Lean and 5-S requirements and procedures and schedules.
Ensuring that employees have sufficient job training and information to efficiently perform their tasks in terms of quality, quantity and scrap with frequently follow-ups after initiation.
Participate in the team effort of the quality department and engineering staff to maintain a smooth flow of production parts of the highest quality and to report any equipment malfunction immediately to the Maintenance Department.
Rectifying quality or production problems by discussing situations with the Quality/Production Manager to decide on action to taken, and actively participate in 5-S meetings to determine and implement actions that will improve the company’s success.
Delegate work assignments to the Team Leaders ensuring complete understanding so that customer delivery dates are met.
When needed I still do Job Work Instructions, Cell Layouts, UPG Newsletter, Suggestion Committee, Safety Committee, Joint-Safety Committee Captain, Wellness Committee, UPG Photography, New Sign Design (quoting with companies and design work), designing posters for meetings and events, helping set-up parties and designing Invitations, running parts when need be, and AutoCAD work.
October 2010 – February 2011
Safety Auditor/Maint. Assistant
Gill Staffing: Contracted to: Undercar Products Group Inc.
Grand Rapids , Michigan
Audited, reported, and researched OSHA & MIOSHA standards and did safety audits and checks for the plant, all tools, machinery, PPE, fire extinguishers, lockout tag-out devices and more. Also did operator training for fire extinguishers and Affected & Non-Affected Employee Lockout Tag-out training. Safety Committee, Suggestion Committee, Wellness Committee, A.I.M. meeting documentation and overview/response, Joint-Safety Committee Captain. When needed I still do Job Work Instructions, Cell Layouts, UPG Newsletter, UPG Photography, New Sign Design (quoting with companies and design work), designing posters for meetings and events, helping set-up parties and designing Invitations, running parts when need be, and AutoCAD work.
April 2010 – October 2010
Engineering Intern Gill Staffing: Contracted to: Undercar Products Group Inc.
Grand Rapids , Michigan
Job Work Instructions, Cell Layouts, UPG Newsletter, Suggestion Committee, Safety Committee, Wellness Committee, UPG Photography, New Sign Design (quoting with companies and design work), designing posters for meetings and events, helping set-up parties and designing Invitations, running parts when need be, and AutoCAD work.
WORK EXPERIENCE____________________________________________________
March 2004 - August 2010
Supervisor Formula K Family Fun Park
Mattawan , Michigan
Supervising staff, customer service, assisting with parties, answering phone, running register, concession stand, cooking food, fixing games, fixing go karts, miniature golf course repair, landscaping, paintball course construction and maintenance, inventory and general labor.
Promotion from Ride Attendant to Supervisor after first year
EDUCATION____________________________________________________________
2008 - 2011 Grand Valley State University
In-Progress Bachelor’s Degree in Business Administration with a minor in Fine Arts with an emphasis in Graphic Design Allendale, Michigan
HONORS & ACTIVITIES______________________________________________________
2004-2007 Varsity Track Team Member
2004-2007 Volunteer at Special Olympics
2004-2005 JV-Varsity Golf Team Member
2004-2005 All Big-16 Conference JV Golf Team
2003-2005 Freshman-JV Basketball Team Member
2003-2004 Varsity Lacrosse Team Member
2006-2007 Varsity Football Team Member
2004-2006 Regional Honorable Mentions in MITES competition
2006-2007 Captain of the Mattawan Track Team
2006-2007 4th Place in Regional MITES Competition
2006-2007 5th Place in Michigan State MITES competition
2006-2007 Recipient of the Mattawan Athletic Award
2006-2007 Recipient of the MLEA Scholarship
2006-2007 Recipient of the Michigan Merit Scholarship
2007-2008 Recipient of the Sharon Grace Scholarship
2007-2008 Recipient of an Academic Scholarship to the University of Detroit Mercy
2007-2008 Recipient of a Catholic Scholarship to the University of Detroit Mercy
2008-2010 Volunteer Holiday Food Drive
References available upon request.
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