Customer Service Assistant

Jessica Villatoro

Cell: 281-***-**** / E-Mail: *****************@*****.***

OBJECTIVE: Actively pursuing employment opportunities with a company, which will effectively challenge my experience and abilities. Preferred position would be one of long term commitment, encouraging professional growth and advancement.

SKILLS / QUALIFICATIONS

-Bilingual: English / Spanish -Typing / Data Entry, Windows -Filling: Alpha and Numeric

-Operate Office Machines -Answer Busy Phone System -Excellent Customer Service

-Confidential and Trustworthy -Strong Problem-Solving Skills -Notary Public

-Self Motivated, Team Player -Good Listener

EDUCATION

2010- Kaplan Real Estate

1995-1998 Humble High School

EMPLOYMENT

12/08 – 7/11 AMI Homeowners Association - The Woodlands

Service Specialist

-All necessary clerical duties

-Answer any question homeowners may have regarding the community

-Authorized entrance to gated community

- Communicate with different contractors

3/07- 9/08 Stewart NTS, Relocation Department

Relocation Coordinator

-Represented our client Graebel Relocation Services

-Worked with all 50 states in the U.S

-Completed estimated, advance and final equities for the transferee

-Send out closing instructions and deed package to the local closing office

-Review and approved the seller’s side of the HUD-1

-Close files in Stewart and Graebel system after receiving seller’s proceeds

9/06-12/06 First American Title

Escrow Assistant/Processor

-Processing and schedule closings

-Order and Send out Title Commitments, Contracts, Payoff, Insurance, Survey & Taxes

-Assist Escrow Officer during Closing

7/04-8/06 Brendan Gowing HUD Agent

Open Order Desk / Escrow Assistant

-Receive Contracts from HUD for San Antonio, Austin, Corpus Christi and Laredo

-Order Title Commitments and Taxes From Out Of County Title Companies

-Processing

-Communicate with HUD, Agents, Buyers and Lenders

8/01-7/04 Alamo Title/First American Title (Fee Office, Mabry & King LLP)

Escrow Assistant / Processor

-Started as a Receptionist and Worked Myself up to The Title Department

-Open Title and Processing

-Order and Send Out Title Commitments, Payoff, Insurance, Survey, Taxes and Wires

-Schedule Closings

-Communicate with Customers, Realtors, Brokers and Lenders

-Assist Escrow officer during closings

Contact this candidate