Customer Service Manager

Anthony Ellis

P.O. Box ****

Hailey ID *****

208-***-****

*****.*********@*****.***

OBJECTIVE: To join a great team in Food and Beverage Management.

SUMMARY OF

QUALIFICATIONS:

General Manager:

• Preparing operating charts.

• Food, liquor and labor cost control.

• Achieving a Wine Spectator Award of Excellence.

• Increasing revenue and improving customer service.

Food and Beverage Director:

• Interviewing, hiring, and training employees and managers.

• Establish menu and cost analysis.

• Wine list construction and training classes.

• Overseeing up to 80 weddings per season.

Service Director:

• Ordering, inventory and cost analysis of all wine and liquor.

• Monitor attention to detail and all areas of quality control.

• P.O.S. programming and staff training.

• Increased customer service and participation for a 600 member

private golf and country club.

Director of Restaurants:

• Created job descriptions and training guides for all employee and manager positions.

• Implemented operating plans and cost controls for 10 venues.

• Directing 15 managers and up to 200 employees.

PERSONAL

ACHIEVEMENTS:

• Certified wine Specialist.

• Created 3 award winning wine lists

• Completion of the CMAA level one managers program.

• CPR certified.

EMPLOYEMENT

HISTORY: Couch St. Fish House (Portland Or), Columbia Gorge Hotel (Hood River Or) Elkhorn Golf and Country Club (Sun Valley ID), The Valley Club (Sun Valley

ID), Sun Valley Resort (Sun Valley ID). Detailed history available on request

REFERENCES: Available on request

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