Customer Service Representative

TAMESHA LASHEA BAGLEY

**** *** **** ****

MONROE, NC 28110

704-***-**** (home)

828-***-**** (cell)

********@*******.***

OBJECTIVE:

To obtain a position utilizing my 10+ years of diversified customer service experience.

QUALIFICATIONS:

*Strong ability to conduct professional and structured interviews with clients

*Pleasant and friendly telephone presence

*Effective working independently or as a cooperative team member

*Excellent grammar, spelling, writing & data entry skills

*Demonstrated ability to learn quickly and adapt to changing company policies & procedures

EDUCATION:

UNC-Greensboro, Greensboro, NC (8/94-12/99)

*122 semesters hours obtained

*Double major in Psychology (24 semester hours) & Sociology (24 semester hours)

*Minor in Social Work (15 semester hours)

WORK EXPERIENCE:

Department of Social Services, Monroe, NC

Income Maintenance Caseworker II (8/2010-present)

*Responsible for accepting & processing applications in determining client eligibility for the Food &

Nutrition Services; Maintenance of approximately 200 Work First FNS cases.

Department of Social Services, Brevard, NC

Income Maintenance Caseworker II (1/2009-8/2010)

*Responsible for accepting & processing applications in determining client eligibility for the Food &

Nutrition Services; Maintained approximately 500 Food & Nutrition cases; Served as backup in

accepting & processing Medicaid & Work First Benefits applications.

Department of Social Services, Brevard, NC

Processing Assistant III (4/2008-1/2009)

*Served as receptionist to the Income Maintenance, Child Support and Daycare units; Answered multi-

line switchboard & directed all calls to appropriate departments; Performed clerical duties including but

not limited to: copying, faxing, scanning, opening and sorting mail.

Sitel Corporation, Asheville, NC

Customer Service Agent (12/2007-4/2008)

*Answered inbound calls in a high-volume call center; Assisted customers with their bank accounts by

providing information on balances, transaction & charge details

The Network, Inc, Norcross, GA

Clerical Data Entry Specialist (8/07-12/07)

*Responsible for printing faxes & emails submitted by clients of Fortune 500 companies; Entered data

into a PC Application and assigned tracking numbers: Responsible for saving data images to designated

files.

The Network Inc, Norcross, GA

Interview Specialist (1/07-6/07)

*Answered inbound employee assistance-type calls from employees of Fortune 500 companies; Completed workers compensation claims and auto claims; Documented calls using PC and Windows-based applications.

Entered data into a PC application.

First National Bank, Shelby, NC

Operations; Business Manager (3/04-6/06)

*Handled accounts receivable for commercial accounts; Responsible for accepting & posting

payments; Assisted in IRS garnishments and levies; Processed NSF reports for customer and

commercial accounts; Performed clerical duties including but not limited to, copying, faxing,

opening, sorting & distributing mail and scanning.

Structure House, Durham NC

Service Representative/Accounting Clerk (4/02-1/04)

*Served as receptionist to company; Answered multi-line switchboard & directed all calls to

appropriate departments; Performed clerical duties including copying, faxing, opening, sorting

& distributing mail; Assisted accounts receivable in receiving and posting client payments;

Assisted accounts payable in processing vendor payments & payroll.

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