Cheri Whitaker
Resume:
Cheri Whitaker
SantaClara, CA 95050
**************@*****.***
SUMMARY OF QUALIFICATIONS
Twenty five years of progressive result-oriented sales management, product marketing and customer service in the electronics distribution and manufacturing industry, including:
• Inside Sales Management
• Repairs Department Management
• Customer Service Management
• Instructional Manual Development and Implementation
• Purchasing and Inventory Maintenance
• Account Receivable Collections
• Supplier Contract and Pricing Negotiations
• New Account Development
• Existing Account Maintenance
• Failure Analysis Implementation and Tracking
• Quality Control
• Component Sourcing
• Trouble Shooting/Problem Solving
• Budget and Profitability Management
PROFESSIONAL EXPERIENCE
Morgan Royce Industries, Inc, Sunnyvale, CA
Account Manager 10/06-Present
Inside and field sales account manager for electronic contract manufacturer.
Coordinated clean up of RMA department.
Responsible for new account development for Northern California.
Worked with engineering departments both internal and external to insure that all ECO’s and other documents were updated and processed properly.
XP ForeSight, Sunnyvale, CA 03/99 to 11/01/04
RMA/Special Projects Manager
Inside Sales Manager. Power Supply distribution and manufacturing. Developed and managed the customer return department which included analyzing and quoting of repair, reworked and upgrade units. Directed evaluations of mechanical malfunctions. Worked closely with Engineering and manufacturing on planning and schedules for returns. Tracked non conformance issues both internally and with vendors. Provided corrective action information to customers. Insured the accuracy of the monthly sales commission reports by researching and correcting errors in profit margins. Maintained customer owned inventories. Processed all customer credits, debits and re billings. Researched and solved problems in all departments of the company. Directed and Managed the inside sales people for the Northern United States territories. Responsible for the sales, product design and customer service aspects for the corporate top four accounts.
Force Electronics, Santa Clara, CA 01/98 to 03/99
Inside Sales Account Representative.
Passive and electro mechanical products. Developed and increased sales of components to key accounts including a vast majority of contract manufactures. Maintained customer backlogs. Insured “On Time” deliveries. Quoted pricing and won business based on personal account knowledge of the customers requirements.
Sterling Electronics, San Jose, CA 01/96 to 01/98
Inside Sales Account Representative.
Semiconductors, passive and electro mechanical products. Maintained an account base for the Reno Nevada territory. Provided product knowledge for development of new designs.
Martin’s Gardening, San Jose, CA 10/90 to 01/96
Office Manager.
Responsible for all aspects of a family Landscaping business. Payroll, accounts payable,
Accounts receivable, Leader to landscaping crew. Produced weekly maintenance schedules and new design appointments.
Cypress Electronics, San Jose, CA 07/87 to 10/90
Corporate Product Specialist.
Sales Trainer responsible for the allocation of all semiconductor products within the corporate customer base. Handled all price and inventory negotiations with vendors to allow for maximum profitability. Coordinated marketing and advertising issues in trade magazines and nation wide advertising agencies include trade shows within the electronics industry. Organized Product training courses for the sales staff. Developed and implemented the corporate procedural and internal computer system (Cetec) training manual.
Diplomat Electronics, San Jose, CA 10/82 to 7/87
Corporate Product Manager.
Customer Service Manager, Inside Sales representative. Distribution for passive, electro mechanical and semiconductors. Purchased and maintained corporate inventories. Negotiated supplier contracts. Directed and managed the customer service department insuring complete customer satisfaction in all areas of internal performances. Inside Sales for key accounts in the Northern California Territory.
* References are available upon request.
Contact this candidate