***** ** ** **. • MIAMI, FL*****
PHONE 786-***-**** • E-MAIL crx4el@r.postjobfree.com
SAMANTHA Y.SERRANO
OBJECTIVE
To secure a position with a company that will utilize my extensive experience and skills in Customer Service.
VOLUNTEER EXPERIENCE
2006-2008 East Ridge Retirement Village Miami, FL
Took care of the patients and kept them company
Assigned the patients their medicine at the correct times
Assisted the help desk with filing and filling in patient’s charts
2009-2011 Royal Caribbean Cruise Line Miami, FL
Assistant for the supervisor of the scheduling department.
Assisted with transferring scheduled crew members from one ship to another.
Took phone calls along with important messages.
Filed important documents, sent and receive important email notifications to the whole department.
EDUCATION
8/06- 6/09 Robert Morgan Educational Center Miami, FL
Nursing Assistant
• Graduated from the nursing assistant academy
• Member of HOSA
• Certified Nursing Assistant License
• CPR/First Aid License
• Member of the softball team for Southridge Senior High
WORK EXPERIENCE
04/08- Present Regal Cinemas Southland 16 Miami, FL
Floor Leader
Cashier at the Box Office and Concession Stand.
Helps the guest service desk and give customers the best customer service.
Trained new employees.
10/09-Present Best Buy Miami, FL
Mobile Sales Consultant
Pick the best phone and plan for customer.
Cash handling.
Customer Service.
LANGUAGES
Spanish
REFERENCES
Available upon request