Shared Services Director
Resume:
BENJAMIN J. FOSTER
P.O. Box ***, Bellaire, Texas 77402
***************@*****.***
QUALIFICATIONS PROFILE
Seasoned and resourceful management consulting professional, offering remarkable human resources, shared services, and supply chain experience, managing complex client relationships, developing new business opportunities, as well as establishing internal professional development programs and recruiting strategies. Equipped with keen analytical and problem-solving skills in high-value, time-intensive environments. Exemplify hands-on participation in the creation, update, and execution of improvement strategies. Possess well-developed interpersonal, communication, and problem-solving capabilities; able to achieve individual goals and serve as an effective team member.
- Proven talent in managing projects, implementing steadfast shared services and supply chain practices, and in increasing productivity and overall organizational efficiency
- Hardworking, detail-oriented, and extremely effective even in stressful situations
- Technically proficient in Microsoft Office Suite, Human Resources Information Systems, Case Management Systems, Interactive Voice Routing “IVR” and Telephony Applications, and Employee Portals
AREAS OF EXPERTISE
Shared Services Design and Implementation
Human Resources Relations
Leading Practices and Benchmarking
Corporate Change
Enterprise Sustainability
Performance Metrics and Administration
Operational Streamlining
Supply Chain Management
Green Supply Chain Management
Project Coordination
PROFESSIONAL EXPERIENCE
SCOTTMADDEN, INC., Atlanta, GA ~ Sep 2006 – Present
Managing Associate
Manage the design of proposed future state service delivery models for all corporate shared services functions at an investor-owned, integrated electric utility, which entails coordinating the formation of an Executive Steering Committee to supervise the project team and clear designation of decision rights for model selection. Establish a range of conceptual models for all in-scope corporate functions ranging from a limited shared services model to a full shared services model. Prepare criteria for selecting the most appropriate operating model for the utility; enforce the criteria in assessing each conceptual model, capturing strengths and weaknesses of each, as well as determining the potentials for Executive Steering Committee’s consideration. Conduct training to the Implementation teams, explaining the conceptual model and direction on tools and templates.
Career Highlights:
- Introduced a future state HR operating model for a global management consulting firm and implemented HR shared service centers in North America, Latin America, and Europe
- Supervised the implementation of service center technology and vendor selection process for an international, multi-functional shared service center
- Administered all pre-implementation technology initialization and testing, including business requirements development, client acceptance testing, and production verification
- Facilitated the launch and post-implementation process improvement and stabilization activities
- Coordinated an Integration Reporting and Metrics Team to support one of the largest mergers in 2009
- Fostered an open communication between HR, Finance, and Business Technology teams regarding all reporting needs
- Produced and implemented an international relocation program for a Fortune 100 company with more than 80,000 total employees and over 1,000 international assignments and transfers annually
- Developed a new international relocation Intranet website in support to managers and HR in creating relocation benefits packages and analyzing the international assignment ROI, generating an annual cost savings of more than $10M
Senior Associate
Spearheaded a project team in conducting an internal sustainability assessment. Planned and completed a comprehensive assessment of materials management processes for an integrated electric utility company, including peer group benchmarking analysis that captured opportunities that generated $20M cost savings on a yearly basis.
Career Highlights:
- Developed the methodology to calculate the firm’s carbon footprint and aid in decreasing the footprint. Generated tools to calculate the ROI for renewable energy investments, and produced an Enterprise Sustainability Leading Practice Assessment to assist clients in prioritizing sustainability initiatives
- Designed an Order Fulfillment Excellence Model for the supply chain executives of a Fortune 500 wholesale company and the largest distributor of school supplies in the country; delivered presentations on the firm’s supply chain expertise
Associate
Evaluated and addressed automated data capture capabilities associated with inventory management, warehouse management, and transportation management for an integrated utility company.
Career Highlights:
- Led the execution of a warehouse optimization study for one of the largest fossil generation utilities in the Southeast
- Conducted a thorough analysis of materials management policies and procedures as well as offered recommendations in the implementation of leading practices
MCMASTER-CARR SUPPLY COMPANY, Atlanta, GA ~ May 2002– Aug 2006
Warehouse and Distribution Manager, Packaging and Shipping Department
Directed 5 management and 45 non-management employees to ensure alignment of the entire business functions.
Career Highlight:
- Conceptualized and implemented process improvement strategies to trim down packaging costs by 5%, shipping and handling costs by 7%, while boosting the overall department productivity
Project Manager, Shipment Processing, and Carrier Integration
Managed a 12-person, cross-functional project team. Developed business requirements for the system and managed both the technical and operational components of the project. Implemented the system at five distribution centers. Reduced outbound shipments by 5%, which equated to annual transportation savings of $1.2M
Finance Manager, Accounts Receivable Department
Rendered direct supervision to 20 accounts receivable representatives in managing small business accounts.
Career Highlight:
- Designed a risk assessment model to produce credit limits for new customers; decreased the amount of bad debt from new small business customers by 8% in 12 months
Logistics Supervisor, Packaging and Shipping Department
Prepared a contingency plan for shipping parcel packages, which offset the company’s exposure to a potential UPS labor strike.
Career Highlights:
- Developed and implemented a material handling system, expediting the department’s process time by 8%
- Ensured the accuracy of quoted shipping charges at the point-of-sale that minimized annual transportation debits by $750K
PROFESSIONAL PUBLICATIONS
Shared Services Expansion, Shared Services and Outsourcing Network Online Learning Center, October 2011
- Conceptualized the service expansion process for current shared services operations
- Provided tools and guidance for shared services management teams to prioritize service expansion requests
- Explained the critical components to include in the business case to justify the service expansion
The Enterprise Supply Chain View, Shared Services and Outsourcing Network Online Learning Center, November 2011
- Presented the “The Enterprise Supply Chain View” in a supply chain learning series co-hosted by Shared Services and Outsourcing Network (SSON)
- Facilitated discussion on each area of the enterprise supply chain, which includes planning and forecasting, strategic sourcing, procurement, logistics, materials management, and accounts payable
- Described the typical operational problems preventing supply chain organizations from achieving an optimized supply chain
EDUCATION and CREDENTIALS
MASTER OF BUSINESS ADMINISTRATION, WITH EMPHASIS IN STRATEGY AND ENTREPRENEURSHIP: MAY 2006
Emory University, Goizueta Business School ~ Atlanta, GA
BACHELOR OF SCIENCE IN BIOLOGY: MAY 2002
Wofford College ~ Spartanburg, SC
magna cum laude | Phi Beta Kappa | Dave Hart Postgraduate Scholarship
Institute for Supply Management – Green Supply Chain
SpeakEasy, Inc. – Talk So People Listen Public Speaking Course
ACTIVITIES
Atlanta Urban League ~ Institute for Supply Management ~ National Black MBA Association
Houston Black MBA Association ~ Goizueta Business School–Mentor Program and Alumni Recruiting Team
Houston Kappa Alpha Psi Chapter ~ Big Brothers and Big Sisters of Houston
Contact this candidate