Customer Service Human Resources
Resume:
Christopher P. Blair
Council Bluffs, IA 51503
******************@*****.***
Education:
Iowa State University, Ames, IA, (08/00 – 08/04)
Bachelor of Science, Double Major: HR Management and Marketing
Cumulative GPA: 3.3/4.0 ---- HR Mgmt Core GPA: 3.75 ---- Mkt Core GPA: 3.54
Strengths
Employee Relations
Interpersonal Communication
Strategic Thinking
Plan Marketing
Change Enablement
Professional Experience:
American Games Inc., Human Resources Manager, Council Bluffs, IA, (8/2008-2/2012)
Managed all aspects of the human resources function including but not limited to benefit administration, employment law, hiring of employees, termination of employees, workplace safety, policy sculpting, lead safety and social committees, manage budgets, etc
Manage all security within facility
Manage all aspects of workplace safety
o Reduce work-comp expenses by 50% by year two.
Manage all employee relations issues
Manage all benefit situations as they arise
o Enroll all employees in benefits as they become eligible
o Select new TPA’s and PPO’s for the plans
Manage Vending relationship
Manage all unemployment case work
Manage all aspects of the social committee
First National Bank of Omaha, HRIS Business Analyst, Omaha, NE, (04/07-07/08)
Perform HR system, employee relations, and project management duties focusing on improving customer service, workforce efficiency, and project implementation within First National’s HR Systems department.
Lead Business Analyst - Kronos Timekeeping System
Timekeeping System Trainer
Improve customer relationships within and outside of HR through effective communication
Support departmental HR Managers with business relevant information
Iowa Western Community College, Human Resource Coordinator, Council Bluffs, IA, (10/05-04/07)
Perform a broad spectrum of generalist duties focusing primarily on employee relations, benefit administration, and quality improvement with specialization in change enablement.
Member of the Quality Council for collegiate accreditation
Positive Change Leader
Employee orientation
Staff development
Staff performance
Administrator for all benefit related employee and faculty plans
Coordinator supplemental retirement annuities as well as various supplemental insurance policies
Manager of IWCC’s self funded flexible spending account
Member of open position committees – Recruiting/Compliance role
Administrator of external recruiting process
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