help desk support

Donald e. Thomas

**** ** **** **, ****** City, Mo 64118

913-***-**** • ********@*****.***

Help desk Support

Professional Summary

Assist • Help desk • Troubleshoot • programmed • Microsoft Office • network + • comptia A+ • Gathered •Handling Assessed • Supervised • Collaborate • informed • tested • Norton ghost • Remedy • managed • diagnose • installation

hardware • software • support • pc repair • Norton ghost • Remedy • call center

PROFESSIONAL EXPERIENCE

Time Warner Cable • Kansas City, Missouri 64118• 6/ 2006 until present

Telecommunications – provide internet, cable television and digital phone services.

High Speed Support Specialist

Duties include handling tier one and tier three inbound customer calls. Follow High Speed process flows to successfully install, troubleshoot, support and meet customer needs. Using ticketing programs like Remedy and Advance Agent Desktop to look at customer accounts to troubleshoot internet and digital phone connection issues. Including reset email passwords, restoring wireless network connection and security.

Best Buy • Kansas City, Mo 64155• 7/2005 until 6/2006

Geek Squad electronic support for retail store

Counter Intelligence Agent

Performed hardware and software installations and provided high-level customer care, training, and technical support.. Assembled and installed a wide array of computer systems, workstations, and peripheral hardware. Removed all viruses, spyware, malware and root kits on the computer.

H&R Block • Kansas City, Mo 64131 • 11/2005 until 6/2006

Tax Preparation Company-.

Technical Support

.Duties included programming the offices running with the current software for the new tax season. Instructed customer on how to use online tax software and help with office shutdown at end of tax season.

CST Industries • Kansas City, Kansas 66110 • 5/1988 until 3/2005

Storage tank manufacturing

Lead Checker

I was responsible for gathering parts from a customer order separating the parts by color. Collaborated with paint mixer so see which color to paint first. Supervised the load team on how to hang the parts on the paint line.

EDUCATION

Comptia A+ and network+ certifications Foss training Leawood, Ks

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