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Administrative/ clerical

Norton, Ohio, 44203, United States
$11 - $12 per hour
May 22, 2010

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Kathy Paglia

**** ********* ****

Norton, OH ***03



**** – 2009: American Red Cross Akron, OH

Customer Service Representative

 Created advertising posters for all Central & Eastern District blood drives utilizing an Access data base and mail merge functions for a staff of 14

 Created multiple monthly flyers advertising blood drives for the current month

 Customer service to sales reps and sponsors of blood drives

 Monitor drive analysis and results daily for collection and production information

 Monitor a ship detail report for delivery of advertising materials.

 Create and distributed numerous weekly and monthly calendars for upcoming blood drives to distribute to local media groups including radio and newspapers

1999-2003 Ohio Mentor, Inc. Akron, OH

Administrative Assistant

 Provided clerical support to the State Director by typing, filing, making travel arrangements, assisting with expense reimbursements

 Assisted Human Resources by fingerprinting prospective foster parents and staff and entering the information into an Excel spreadsheet. Submitted, tracked and processed background check information utilizing Bureau of Criminal Information ( BCI )

I also prepared all new hire paperwork for submission to corporate office and was responsible for training new staff on office procedures, benefit information and any other tasks needed.

 Provided supervision to the program secretary and receptionist.

 Responsible for ordering and managing cell phone and pagers for the staff.

 Ordered and kept inventory of office supplies and equipment.

1997-1999 C.A. McCourt & Associates Copley, OH

Secretary/ Customer Service

 Typed letters and memos for the president of the company. Assisted with travel arrangements, hotel accommodations and dinner reservations as needed.

 Entered commission report information into a database for report retrieval

 Assisted sales personnel via the phone in placing orders of obtaining service for their tire changing machines and/ or tire balancing machines

1995- 1996 Ohio Mentor, Inc. Akron, OH

Program Secretary

 Typing of letters, rate information and memos for Supervisors and Social Workers

 Maintained a database for client/ staff/ foster parent information for reporting needs

 Created flyers to advertise upcoming trainings being offered.

 Copying filing, faxing, and switchboard coverage as requested.

1990-1994 Brightside for Families & Children W. Springfield, MA

Operations Coordinator

 Managed the agency’s Meridian phone system. This required adding new staff as users and creating mail boxes for them. Any maintenance required for this system was performed under warranty under my direction.

 Managed the inventory and purchasing of all office supply needs. In my first year I saved over $2500 from the previous year.

 Assisted with the purchase of new equipment such as copiers, fax machines, cell phones and pagers as needed.

 Assisted in the set up of new office space by arranging for the phones, computers, equipment and office supply needs.

Interim Office Manager

 Supervised a clerical staff of seven.

 Assigned vacation schedules and coverage to ensure smooth running of the

 Outpatient Mental Health Clinic.

 Attended management meetings to report on needs and to gather information on any upcoming projects to better utilize my staff.

Secretary – Mental Health Clinic

 Provided clerical support by typing reports from psychiatrists, psychologist and social workers.

 Scheduled appointments for clients

 Verified insurance coverage on new clients

 Prepared new files and maintained files for ongoing clients.

1988 – 1989 Theodore E. Hoffman, M.D. W. Springfield, MA

Medical Assistant (front & back office)

 Performed all office duties such as scheduling patients for office visits, surgery and/ or follow up appointments.

 Obtained insurance benefit information for patients as needed. Assisted patients with completing insurance forms for reimbursement. Collected all co-payments.

 Completed various insurance forms for submission to obtain reimbursement for services.

 Completed preliminary eye exam testing

 Assisted patients in learning to wear and care for contact lenses. Ordered contact lenses for patients and office supply.

 Assisted doctor with minor office surgeries and other related tasks.

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