Customer Service Manager

JOHN BAILEY

*** *. ****** **. ***# ***

Northglenn, CO 80233

Phone 303-***-****

e-mail:**********@*****.***

QUALIFICATIONS

Management

MS Word

MS Excel

Windows, Mac

12+ yrs. Customers Service, Inventory Controls, Cash handling , Written and oral skills

PROFESSIONAL EXPERIENCE

Supervisor - Device Support Center

Flextronics RTS, Westminster, CO 2009 - 2012

Supervised a team of technicians at the Device Support Center to implicate proper customer service and satisfaction by providing excellent troubleshooting and warranty replacements to the customer in a timely fashion. Made sure that my techs had their proper lunches and breaks, made sure techs were up to date with all neccessary training. In charge of making sure inventory was correctly transferred in and transferred out, kept an accurate count of on hand merchandise. I also tested the received phones/merchandise to assure that all were working appropriately and according to Flextronics and AT&T standards

Lead Technician - Warranty department

Arvato Dgital Services LLC Westminster, CO 2008 - 2009

Supervised a team of technicians to implicate proper customer service and satisfaction by providing excellent troubleshooting and warranty replacements to the customer in a timely fashion. Made sure that my techs had their proper lunches and breaks. In charge of making sure inventory was correctly inputted and transferred out to keep an accurate count of on hand merchandise. Made sure that time sheets were properly recorded and faxed off appropriately to assure technicians were paid on time and correctly. I also tested the received phones/merchandise to assure that all were working appropriately and according to Arvato and AT&T standards.

Customer Service Manager - In retail

Wal * Mart inc. Lakewood/Wheat Ridge, CO 2004 - 2005

Managed cashiers, Returns assoc., courtesy clerks, door greeters and register trained assoc.

Handled Customer complaints and customer relations in-store

In charge of Assoc. placement and shift duties

Collector - Collections dept.

Global Payments inc Lakewood, CO 01/06 - 05/06

Made calls on a list to collect on bad checks written to our merchants

Handled Payments, arrangements and Customer satisfaction

EDUCATION

BMAA - N/A

The Art Institute of Colorado Denver, CO 2001 - present

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