Customer Service Management

Carl B. Diggs

**** **** *** ****** • Salina, KS *7401

785-***-**** • ********@*****.***

OBJECTIVE

Acquire a Management Training Program position where excellent analytical and technical skills can help to improve the company’s profitability.

EDUCATION

Kansas State University

January 2006 – May 2009

Bachelor of Science in Business Administration

University of Kansas

September 2004 – December 2005

Health Management

RELEVANT COURSEWORK

Financial & Operations Management

Business to Business Buying/Selling

Intermediate Micro & Macro Economics

Supervisory Management

Management Information Systems

Investment & Securities Management

Technical Writing

Financial & Managerial Accounting

QUALIFICATIONS

Coordinate multiple projects and meet deadlines under pressure and within budget. Market-focused professional who stays in tune with the ever-changing needs of the customer. Ability to adapt quickly to challenges and changing environments. Energetic, positive, and self-motivated. Experienced in balancing priorities for short-term and long-range goals. Develops and maintains effective business relationships with internal and external clients.

SUMMARY OF SKILLS

•Negotiation Processes & Strategies

•Trained in S.P.I.N. (Situation, Problem, Implication, Need Pay-Off) B2B Selling

•Strong Customer Service Skills

•Entrepreneurial Spirit

•Management Skills

•Complete Command of: Word, Excel, PowerPoint, Access, Outlook Express, Ten Key, 50-60WPM

•Mathematics/Organization/Communication

EXPERIENCE

United Radiology Group, CHTD., Salina, KS March 2007- Present

Teleradiology Assistant/Medical Records Specialist

•Coordinate surrounding 20 hospital’s Radiology departments ensuring patients X-ray/CT/MRI are dictated promptly

•Communicating with many private practitioners, hospitals and clinics to fix appointments and business meetings

•Manage time and communicate effectively with physicians and administration staff for the goal of accurate patient information

•Developing and maintaining healthy business relationships with medical and supporting administration staff

Dillard's, Salina, KS January 2006- February 2007

Men's Sales Associate

•Increased sales, improved margins, vendor relations, relationship management

•Awarded #1 Salesmen Award on numerous occasions out of 30 store employees

•Utilize marketing and presentation skills to promote and sell top line products

•Meet and exceed daily quota set by management

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