Manager Real Estate

GIRISH ARORA

Permanent Address: ***, Eleven Residences, 11 Saint Joseph St, Toronto, M4Y3G4, ON, CANADA

Present Address: Number One Tower Suites, Sheikh Zayed Road, Dubai -31003, UA.E

Cell: +971**-*******, E: ***********@***.**

SUMMARY

• I am an accomplished Hospitality Professional with over 23 years of diverse experience within the Hotel Business and Real Estate Sales.

• As a recipient of Best Management Trainee Award from Oberois and the youngest Front Office Manger of a 5 Star Deluxe Hotel to achieving an average annual occupancy of 101%, I continue to raise the bar for Hotel professionals within the Industry.

• A broad based thinker, I blend business acumen, collaboration and industry knowledge to strategically direct Hotel Operation Solutions that drive organizational effectiveness and business improvement.

• I have an extensive exposure towards the entire gamut of Hotel Management, Operations and development, acquired through diversified functional enrichments and enhancements.

• I have an In-depth understanding of People, process and product dynamics and lay strong focus on Teamwork with colleagues, from different cultures and backgrounds.

• My areas of expertise include Hotel Operations Management, Project Management, Guest Relations, Leadership Coaching and Development, Effective Communication, Sales & Marketing, Effective delegation, Recruiting, Procuring, Coordinating, Forecasting, Project feasibility, Financial analysis, Motivational Speaking, Outstanding Time Management, Brand building, Pre-opening, and Strategic Management coupled with Articulate Communication skills.

PROFESSIONAL ACCOMPLISHMENTS

• Planned, Plotted and Implemented the entire Hotel Operation Procedures at Number One Tower Suite – 1997

• Designed and executed the Sales Strategy that drove revenues from Aed 30 M to Aed 40 M within one year at Number one Tower Suites.

• Renegotiated Sales/ Media Contracts resulting in increased revenue of Aed 2 M.

• Identified non-performing promotional programs and successfully shifted activities to be more customer focused, resulting in Aed: 700,000/- in annual savings.

• Spearheaded entry into four new International Markets: India, Korea, Japan & Russia, boosting average room revenues by 10%.

• Shaped strategies and negotiated contracts with new companies, generating Aed 2 M in new business.

• Built and managed a high performing team comprising of the best and brightest Senior Sales, System Engineering, Customer Relations, Housekeeping, F& B Production, Service and Marketing Executives.

• Led the organization from start up to as many as 250 professionals generating over 50 M in annual revenues, with maximized efficiency.

• Successfully opened a new Hotel Apartment wing at Number One Tower Suites – 2002

• Successfully launched and leased the Office/Commercial wing at Number One Tower Suites.

• Established the Hospitality Division for RDK Commercial Investments LLC – Abu Dhabi.

• Responsible for Planning, Procuring, Sales & Marketing, Execution and Leasing of 90 new RDK Villas Project in Dubai – 1997 – 2008

• Successfully launched, Marketed and sold two Freehold Towers for RDK Real Estate Development- 2007-08

• Attended various International Trade Exhibitions in Germany, U.K & Italy and successfully signed contracts with several International Suppliers from USA, Denmark, Italy, Germany, Sweden etc.

• Successfully completed RERA Training (Real Estate Regulatory Agency) for Real Estate Professionals and opened the RDK Real Estate Division.

• Successfully opened a new 110 Rooms Executive Wing at Mirfa Hotel – Abu Dhabi -2012

• Successfully negotiated and signed Contract with COUNTER BURGER CA to open in Two Towers Apartments – owned by RDK

• Successfully negotiated and signed Contract with TIM HORTONS to open their flagship outlet at Number One Tower Suites Hotel -2012

EMPLOYMENT HISTORY

Director Operations -Hospitality Division January 2010 till date

RDK Commercial Investment LLC - Abu Dhabi & Dubai – U.A.E – Responsible for the complete operations of the Hospitality division which includes three hotels in UAE, two in the Western Region (Mirfa & Liwa Hotels) and Number One Tower Suites in Dubai, Two Towers in Dubai, 3 in Bio Tech Park and 90 Rdk Jumeirah Villas.

General Manager / Operations Manager January 2008 – January 2010

RDK Real Estate & RDK Property Management – Dubai –U.A.E – My duties covered the full real estate spectrum of buying, selling, renting, development and management of the project.

General Manager / Operations Manager September 1997 – January 2008

Number One Tower Suites Hotel, Dubai – U.A.E – Responsible for day to day operation of the entire Hotel, Apartments & Villas encompassing purchasing, recruiting, procuring, training, logistics, coordinating, implementing and planning to ensure smooth and efficient running of the entire operations. Well versed in Fidelio, Opera and Fidelio suite 8.

Front Office Manager / Sales Manager July 1990 - May 1997

Jaypee Hotel Vasant Continental, New Delhi – India – Handling Guest complaints, taking decisions, procuring business, training staff, coordinating with different departments, integrating and harmonizing different activities in the Hotel towards common objectives, successful implementation of the ideas through planning and effective delegation.

Front Office Manger March 1990 – July 1990

Hotel Connaught Palace, New Delhi – India – To ensure smooth and efficient functioning of all the Front Office operations through effective control management and to ensure maximum guest satisfaction through excellent coordination, communication and interpersonal skills.

Management Trainee May 1989 - February 1990

Hotel Hans Plaza, New Delhi – India – Joined in the capacity of Management Trainee and was fully trained in all aspects of Hotel Operations with practical training in Various Departments.

EDUCATION

Degree in Bachelor of Arts, 1989 – 1992

University of Delhi, New Delhi – India

3-Year Diploma in Hotel Management & Catering 1986 – 1989

Institute of Hotel Management, Catering and Applied Nutrition, Ahmadabad – India

Post Graduate Diploma in Business Administration, 1992 – 1993

Annamalai University, Annamalainagar – India

Diploma in Management, 1995 – 1996

Indira Gandhi National Open University, Delhi – India

HONORS AND ACTIVITIES

• Won a Gold Medal in 4 x 100M Relay Race and a Bronze Medal in High Jump

• Won third prize in North Zone Science Quiz competition.

• Represented the School Basketball team in Zonal competitions.

• Leading performer of the science skit, chosen as the best among the North Zone, Delhi.

• Member of the school Horse Riding team.

• Leading performer of the skit and other cultural activities for 3 years in Institute of Hotel Management.

• Selected as the best Management Trainee while undergoing rigorous training at Hotel Oberoi Palace.

• Attended various specially designed Self – Development Courses for Sr. Managers conducted by Pace Academy at Hotel Vasant Continental viz. Train the Trainer.

• Successfully completed RERA Training Course for Real Estate Developers –Dubai 08

• Major Interests are Horse Riding, Swimming, Reading, Travelling & Interacting.

REFERENCES

Available Upon Request

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