Medical/Dental Receptionist
Resume:
DIANA R. MARTIN
Missouri City, Texas 77459
SKILLS
• Customer Service experience
• Sales associate experience
• Type 60 wpm
• Microsoft Windows
• Dentrix & EagleSoft Database
• Extensive administrative experience in medical & dental office environments
EDUCATION Pima Community College, Tucson, Arizona
Greenlee Technology Center for Word Processing, Clifton, Arizona
EXPERIENCE
10/2009-06/2010 Hy-Vee Inc. – Dubuque, IA
Cashier
• Provided customer service to all clients.
• Handling money at register.
• Translate for Spanish speaking customers.
9/24/2007-5/2008 Dr. Austin Reed, D.M.D – Peosta, IA
Dental Receptionist
• Scheduled appointments, Confirmed appointments
• Entered information from patients’ forms and insurance information correctly into EagleSoft database
• Verified Insurance
• Prepared monthly billing statements and follow-up collections
• Submitted all insurance claims with appropriate attachments
• Sending out reminder card to patients for appointments
• Posted procedures to patients’ ledgers
• Collected and posted money for fees incurred
• Ran deposit slips and balanced money at the end of the working day
• Translate for Spanish speaking patients
8/2006-08/2007 Dr. Noel Capestany, D.M.D – Alexandria, VA
Dental Receptionist
• Scheduled appointments, Confirmed appointments
• Organizing and filing patient records
• Entered information from patients’ forms and insurance information correctly into Dentrix database
• Verified Insurance
• Prepared monthly billing statements and follow-up collections
• Submitted all insurance claims with appropriate attachments
• Sending out reminder card to patients for appointments
• Posted procedures to patients’ ledgers
• Collected and posted money for fees incurred
• Ran deposit slips and balanced money at the end of the working day
• Translate for Spanish speaking patients
Diana R. Martin
Page 2
03/2004 – 6/2005 Southern Arizona Endodontics – Tucson, Arizona
Patient Care Assistant
• Answered a high volume of incoming calls with appropriate scripting.
• Transferred calls to appropriate extensions.
• Scheduled appointments according to doctor’s guidelines.
• Communicated with referring offices regarding mutual patients.
• Checked patients in for their scheduled appointments..
• Filed and charted incoming x-rays and letters. Filed patients’ charts in alphabetical order.
• Put patients’ charts together and prepared them in a timely manner.
• Posted procedures to patients’ ledgers.
• Collected and posted money for fees incurred. Ran deposit slips and balanced money at the end of the working day.
08/2001 – 03/2004 University of Arizona – Tucson, Arizona
Office Specialist – Disability Resources Center
• Received and screened telephone calls; assisted visitors and callers by answering questions or providing information regarding office/department policies.
• Maintained high confidentiality for patients’ files.
• Solely responsible for scheduling appointments for students with Disability Specialist.
08/2000 – 12/2004 Canyon Ranch Health Resort – Tucson, Arizona
Medical Scheduler-Secretary – Medical Department
• Coordinated schedule for doctors, ancillary staff, nurses, patients, and other departments.
• Provided information and guidance regarding medical services.
• Coordinated patients’ follow-up procedures.
• Worked closely with accounting department in processing the lab billing and billing issues with departed patients.
• Maintained appointments in the computer, coordinated meetings and lecture schedules.
• Input all voucher information in the computer, print vouchers at the end of the day, and worked with the spa desk on any voucher inconsistencies.
09/1991 – 07/2000 TMC HealthCare Hospital – Tucson, Arizona
Secretary – Children Rehabilitative Center
• Provided customer service to all clients and patients.
• Translate for Spanish-speaking families.
• Responsible for large volume of typing and filing.
• Maintained all schedules, meeting and appointments for departmental staff.
• Maintained high confidentiality for patients’ files.
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