Director of housekeeping

Anna Marie Carter

**** ** **** **

Miami, Fl. ***43

305-***-**** home

786-***-**** cell

Objective:

To acquire a position that will allow me to utilize my managerial abilities and cleaning capabilities. I am looking to move forward and to help others in our industry.

Experience

• Guest Satisfaction

• Guest First Approach

• Training, Coaching, Counseling

• Evaluation, promotions

• Scheduling, payroll, forecasting

• Hiring, interviewing

• Budget control (payroll, linen, supplies)

• Communication between staff, guest, departments

• Ordering

• Inventory Control

• Inspections

• Stripping/waxing/carpet shampoo

• MSDS/OSHA/JACHO Trained

• Organizational skills

• Knowledge of computers (Excel, Word)

• Laundry on property/Banquet, Restaurant, Rooms

2007- Marriott

-366 room property

-45 plus on staff

-all above

-Laundry cleaned off property but detailed on property

2006-2007 Marriott/Fairfield Inn .

•386 room property

• 52 on staff

• All of the above

2005-2006 Mission Point Resort Mackinac Island Michigan

• 242 room property

• 32 on staff

• All of the above

2004-2005 Williamsburg Hospitality House Williamsburg, Va

• 296 room property

• 28 on staff

• All of the above

1997-2004 RHN Investments/Radisson Hotel Norfolk, Va

• 337 Room property

• 42 on staff

• All of the above

1997-1997 Patrick Investment/Holiday Inn Raleigh, NC

• 226 Rooms

• 25 on staff

• All of the above

• (Transferred with owners from this property to the Radisson Hotel)

1995-1997 Wellons Realty/Sleep Inn Spring Lake NC

• 120 Room property

• 15 on staff

• All of the above

1987-1995 Womack Army Hospital Fort Bragg, NC

• Cleaning Emergency Room, Drs. Offices, patient rooms, ancillary areas

• Inspecting and training new associates

• OSHA, JACHO Standards

Education

2001 American Hotel & Lodging

• Rooms Division Management Certification

1995 Fayetteville Tech Fayetteville, N.C.

• Certification for Executive Housekeeping

1967-1968 Middleburg High School Middleburg, N.C.

• High School Diploma

Highlight of skills and commitment:

I adapt well to changes, highly motivated. Guest satisfaction is a priority. To have guest satisfaction you must also have staff satisfaction. With a well motivated staff also comes the Guest Satisfaction.

In our industry everyday brings a new learning experience. I feel as if I am qualified for this position as I have truly demonstrated. I know I am ready for this position and I can contribute more to our establishment when given the opportunity.

Being Manager of the 1st quarter of this year demonstrates how hard I work to strive to be the best we can be and I am a team player.

References available upon request-

Objective:

To acquire a position that will allow me to utilize my managerial abilities and cleaning capabilities. I am looking to move forward and to help others in our industry.

Experience

• Guest Satisfaction

• Guest First Approach

• Training, Coaching, Counseling

• Evaluation, promotions

• Scheduling, payroll, forecasting

• Hiring, interviewing

• Budget control (payroll, linen, supplies)

• Communication between staff, guest, departments

• Ordering

• Inventory Control

• Inspections

• Stripping/waxing/carpet shampoo

• MSDS/OSHA/JACHO Trained

• Organizational skills

• Knowledge of computers (Excel, Word)

• Laundry on property/Banquet, Restaurant, Rooms

2006-Present Marriott/Fairfield Inn Miami, FL.

•386 room property

• 52 on staff

• All of the above

2005-2006 Mission Point Resort Mackinac Island Michigan

• 242 room property

• 32 on staff

• All of the above

2004-2005 Williamsburg Hospitality House Williamsburg, Va

• 296 room property

• 28 on staff

• All of the above

1997-2004 RHN Investments/Radisson Hotel Norfolk, Va

• 337 Room property

• 42 on staff

• All of the above

1997-1997 Patrick Investment/Holiday Inn Raleigh, NC

• 226 Rooms

• 25 on staff

• All of the above

• (Transferred with owners from this property to the Radisson Hotel)

1995-1997 Wellons Realty/Sleep Inn Spring Lake NC

• 120 Room property

• 15 on staff

• All of the above

1987-1995 Womack Army Hospital Fort Bragg, NC

• Cleaning Emergency Room, Drs. Offices, patient rooms, ancillary areas

• Inspecting and training new associates

• OSHA, JACHO Standards

Education

2001 American Hotel & Lodging

• Rooms Division Management Certification

1995 Fayetteville Tech Fayetteville, N.C.

• Certification for Executive Housekeeping

1967-1968 Middleburg High School Middleburg, N.C.

• High School Diploma

Highlight of skills and commitment

I adapt well to changes, highly motivated. I am a very hard worker. In our industry, I believe that it is a high priority to ensure cleanliness and safety for the contentment of our guests, while providing a positive working environment for our associates and managers. Motivated and appreciated associates and managers are more likely to work together as a team, to satisfy and better provide quality service to our guests. Guest satisfaction is a # 1 priority. I feel that I am a firm, yet just an impartial manager. I work nights, days, weekends and holidays with no problems.

I received Manager of the 1st quarter of this year.

-References available upon request-

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