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Customer Service Administrative Assistant

Martinez, California, 94553, United States
18 per hour
February 01, 2012

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Zorina Huestis

Martinez, CA *****

(707) ***-**** •

OBJECTIVE: To secure a position as an Administrative Clerk

QUALIFICATIONS: 5 Years Administrative Experience:

Microsoft Office Proficient: Word, Excel, PowerPoint and Outlook

Typing proficiency: 65 WPM

Time sheet processing

Inventory management

Filing and electronic records maintenance

Appointment and meeting scheduling

Heavy, multi-line phones

In-depth data entry

Bookkeeping: A/R, A/P, budgets, and reconciliations

Report preparation and proof reading

Scanning, copying, filing and faxing

Email and internet savvy

Effective working independently or in a team

Extremely organized

Superb written and oral communication

Dynamic customer service


Horizon Lines - Oakland, CA April 2010 – Present

Operations Clerk / Administrative Assistant

Primary contact for all customer inquiries, answering multi-line phones and assisting customers in-person, providing first class customer service

Process invoices on incoming and outgoing cars while ensuring accuracy in the loading and unloading of vessels

Provide accounting assistance by generating accounts payable and receivables

Review and analyze monthly financial reports and input management notes into database

Approve purchase orders for daily expenses including: fuel, rental equipment, vehicle maintenance etc.

Monitor inventory of containers and gensets and refine accordingly based on aging

Order, maintain, and stock office supplies and process correlating invoices for payment

Update and retrieve information from files and the electronic records system

Provide assistance as needed to other staff members including: billing, customer service, maintenance invoicing etc.

Ponder Environmental Services Inc. - Fairfield, CA November 2007 – March 2010

Operations Assistant / Administrative Assistant

Scheduled and dispatched manpower to various job sites throughout CA while maintaining excellent client relations

Ordered and tracked over 200 pieces of equipment valued at over $12 million including: trucks, bins, drums, compressors, carbon units etc.

Billed, coded and processed final job orders and invoices and drafted new job quotes

Scheduled employee work assignments, produced driver logs and time sheets, answered heavy phones and filed

Generated accounting statements using QuickBooks including: A/R, A/P, reconciliations, balance sheets etc.

Secured manifest for hazardous waste and validated subcontractor compliance and insurance

Maintained inventory of both the warehouse and office supplies through scheduled counts, ordering the necessary supplies and materials accordingly


Inter- Rail Transport Inc. - Benicia, CA August 2007 - November 2007

Administrative Assistant

Monitored terminal activity and dispatched the switching of over 800 railcars daily

Efficiently handled a large volume of inbound and outbound calls

Provided dynamic customer service and resolved customer concerns

Updated database records including client information, mailing lists, and account activity

Compiled and reviewed employee time tickets for payroll processing

Law Offices of Knight and Knight - Fairfield, CA January 2007 - August 2007

Legal Secretary

Provided an array of administrative assistance to three attorneys while prioritizing project based on urgency

Answered inbound calls, scheduled court appointments / meetings and setup necessary travel arrangements

Organized legal documentation and prepared PowerPoint presentations based on attorneys plan of action for upcoming trials

Maintained office filing system by creating and organizing client files and accurately storing them

Monitored office supply inventory and ordered accordingly

Generated time-sensitive letters to clients regarding payments due, appointments scheduled and to obtain client signatures


Diablo Valley College - Concord, CA Present

Napa Valley College - Napa, CA

Pursuing an Associate of Arts Degree (working towards a Bachelors Degree in Business Administration)

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