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Manufacturing Customer Care

New Delhi, DL, 110059, India
August 17, 2012

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Career Objective:

To contribute significantly in achieving the organizational vision, mission and goals and blends my skills and efforts in synchronization with the management as a key to success in my life.

Working Experience

Worked with Sanjay Gupta & Associates (SGA) (A Cost Accountancy and Financial Consultancy Firm) as a Cost and Management trainee from 25th Feb to 30th Sep 2011.

Job Profile:-

Accounting separation Under Empanelment of TRAI for

• Idea, SingTel to demonstrate price non-discrimination for the sake of increase transparency of the business performance and to help minimize the risk of regulators imposing disproportionate operational separation obligations.

Maintenance of cost records and preparation of product wise cost sheet for

• Birla power solution Ltd. (Power generator manufacturing)

• Himachal Futuristic Communications Ltd. (Cables manufacturing industry)

• RailTel Corporation of India Ltd. (ISP & ILD service provider)

Cost audit and Preparation of Cost audit Report for

• Idea, SingTel (Telecom Industry)

Metering and billing audit under Empanelment of TRAI for

• Idea, SingTel, Hfcl Infotel Ltd., S tel, Orange, Etisalat DB Telecom Pvt. Ltd. and Videocon.

Physical verification of assets placed at plant of Varroc India Pvt. Ltd. which deals in manufacturing of Bajaj auto parts.

Worked with Accenture Services Pvt. Ltd. from 12thJuly 2010 to 24thFebruary’2011 as a process associate in the process BUMA STEMRA (Netherland Based Process).

Job Profile:-

Issue of license to the right owners (composers, publishers, authors etc.) of music composition

Collection of royalties on behalf of the right owners

Distribution of royalties among right owners.

Worked with ADFC (subsi. of HDFC bank pvt. Ltd.) In credit card customer care division from January 2010 to July 2010 as a central support.

Job Profile:-

Handle customers queries relate to credit cards and refer them to the concern deptt. And get them resolved.

Prevention of fraud on credit cards.

Worked with I2I Telesource Pvt. Ltd. as a senior customer care executive in NDPL (Electricity Distribution Company) process From January 2007 to May 2008.

Job Profile:-

Forward consumes Query regarding disruption in power supply to their Zonal service centre.

Get the query resolved within stipulated time period.

Academic Qualification:

Graduation in Commerce Stream from Delhi University in 2008

12th from C.B.S.E. Board in 2005

10th from C.B.S.E. Board in 2003

Professional Qualification:

CMA Inter qualified in 2011. From ICAI (institute of cost accountants of India)


Optimist, Punctuality, Smart Working

Software Skills:

Basic computer working experience in MS OFFICE and Tally 9.0.

Done computer training from CMC computers as per the requirement of ICAI. (‘o’ level)

Personal Details:

Father’s Name : Mr. Ashok Chawla

Date of Birth : 5th April, 1987

Nationality : Indian

Marital Status : Single

Permanent Address : A-98, gulab bagh, Uttam Nagar, New Delhi-110059

Place: New Delhi


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