Benefits Counselor

Kim Reno

**** *. ******, #*** *******, IL ***** • 312-***-**** *****@******.***

Professional Profile

Customer Service driven professional with experience in benefit administration; seeking a challenging position that will offer the opportunity to incorporate and expand my customer service and administrative skills.

 Ability to work in an independently as well as in a group in a fast paced environment.

 Excellent written and verbal communication skills.

 Proven time management skills, capable of handling multiple tasks and meeting deadlines efficiently.

 Ability to communicate effectively both verbally and written.

 Ability to succeed in a high volume and fast-paced environment.

Employment History

1987-2008 Policemen’s Annuity and Benefit Fund Chicago, IL

Benefits Counselor

• Benefit Orientation of New Recruits for the Chicago Police Department and resulting spreadsheet maintenance

• Benefit Application and Counseling for Retirement, Widow and Child Annuities, Exempt Rank processing, as well as applicable refunds and Partial Payments due

• Annuity/Benefit Calculations

• Tax and Insurance Benefit options

• Development of correspondence related to returned checks, Death Certificates, Indicative Data for Living Heirs and Letters of Office for the Estate

• Calls and correspondence related to Deaths, inclusive of file maintenance

• Death Benefit directives, consisting of legal documentation (i.e., Death Certificates, Divorce Decrees, Birth Certificates and Marriage Licenses)

• Monthly meeting agendas prepared and resulting file maintenance for the Board of Directors

• Cross-departmental file maintenance

• Provide cross-departmental training on Applications and Benefits

• Assistance with incoming calls, in general

• Preparation of benefit communications and participation in weekly team-building meetings.

• Processing of participants’ pension payments

Education

Chicago State University Chicago IL,

Bachelor of Science, Economics December 1983

Skills

MS Windows, MS Word, MS Excel, I-Manage Imaging systems, Northern Trust Benefit Payment and Treasury Passport System, Wypen Benefit Calculation System, Certified Notary Public

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