Customer Service Data Entry

** ****** **. ** * Newark, NJ *****•862-***-****•***************@*****.***

Charles Stovalle

Objective

To work in a professional environment that will allow me to utilize my administrative and analytical skills and knowledge in order to benefit the company and allow for growth.

Experience

May 2012 - Current Care Clinical Research Institute of NJ Newark, NJ

Junior Accountant / Payroll

• Prepare all employee hours for payroll to CPA

• A/P and A/R for all students

• Prepare detailed expense reports for CPA

Dec 2006 - 2011 Samsung Electronics Headquarters / FSM / NLS Ridgefield Park, NJ

Warranty Specialist / Accounts receivable Parts Supervisor / At Risk Service Repairs

• Manually enter and approve Warranty Claims while applying customer service to all service centers and customers

• Developed and implemented customer service program, in which to contact over 400 Samsung Servicers regarding accounts receivables

• Service all customer needs from reconciliations, to audits and accounting issues via Mathematical Accounting Techniques

• Manage and train team to contact all accounts with past due amounts for collection while processing all check and credit card payments via SAP

• Service Tracking monitoring all high risk repairs across country providing exchanges and refunds to expedite repairs in timely fashion

Feb 2003 - 2004 Casio, Inc. Dover, NJ

Parts Specialists / Customer Care Agent

• Assisted customers will all orders, inquiries, and concerns regarding various Casio Parts Products

• Entered orders into AS400 and in-house database efficiently and accurately

• Provided resolutions for parts inquiries to customers, which required and advanced knowledge of numerous products

Oct 2001 - 2002 MACSYS – The Design Resource Group Pinebrook, NJ

Data Entry / Asst Expeditor / Asst Whse Manager / Accts Payable

• Responsible for data entry and tracking over 500,000 parts for sales productivity

• Tracked and expedited all international freight coming in / out the country

• Create various spreadsheets to track every container coming in our seaports

• Maintained invoices and accounts payable

Education

1994 - 1998 West Orange High School West Orange, NJ

1998 – 2001 The New Jersey Institute of Technology Newark, NJ

Study in Applied Mathematics

2012 Garden State Science & Technology Institute Jersey City, NJ

Study in Photovoltaic Science

Computer Knowledge: AS 400, SAP 4.6, Excel, MS Word, PowerPoint, Lotus 1-2-3, 95 WPM

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