Customer Service Sales

Maria Rodriguez

**** **** ***● San Jose CA *****

Cell: 650-***-**** ●***********@*******.***

OBJECTIVE: A position which I can provide excellent customer service and be an active team player.

EDUCATION: San Jose City College Business Administration (In Progress) Sept. 2009 - Feb. 2012

Foreana High School Sept. 1996 - Jan. 2000

Addeco/ Google maps March. 2012 - Now

Local Quality Data Evaluator

• Phone calls to business representatives to retrieve information.

• Reviewing and research patterns in data.

• Fixing issues and inconsistencies over data.

• Making decisions regarding accuracy of data, with specific task of identifying patterns in data.

• Comparing between multiple sources of information, with great attention to detail.

• Verifying businesses are on maps.

Servisair L.L.C., San Bruno, CA Jan. 2011 - Jan. 2012

Agent/ Aeromexico

• Provide customers with travel information, travel assistance.

• Passenger flight boarding and reservation process.

• Cashier, baggage chargers and other chargers.

• Baggage service department, handle all issues related to loss, and damage baggage.

• Supervise and directed all related air cargo with the weight and measurements.

Arteaga’s Super Save Market Gilroy, CA July 2007-June 2010

Increased quarterly margin sales in grocery produce and services for the benefit of customers.

• Recruited, trained and supervised new junior personnel.

• Authorized new produce and merchandise.

• Sales and losses thought tracking inventory

• Payroll control.

• Vendor’s statements reconciliations.

• Bank Deposit reconciliation ( processing checks, invoice statements )

• Accounts Payable and Receivables.

• Maintained Excel Spreadsheets.

Office Assistant: Intern Real Estate Services San Jose, CA June 2008–July 2010

Administrating responsibilities:

• Preparing documents for clients and drafted correspondence to clients – credit documents

• Maintaining office through ordering office supplies.

• Creating advertisements for Craigslist.

• Answering phones and directing calls and messages.

• Processing customer’s credit bank applications and approvals.

ADDITIONAL INFORMATION

• Software proficiency: MS Word Specialist, Microsoft Excel Expert, Quick Books Pro, Power Point

Access, Outlook, Mac

• Languages: English -Spanish ( Write/Speak)

• Certifications: Microsoft Excel Expert, Microsoft Word, and Quick books.

Contact this candidate