Sales Customer Service
Resume:
Mark Anthony T. Autor
Jeddah Hilton
PO Box *****8 Jeddah 21362
**********@*****.***
Objective: To become a part of the family that provides excellent hospitality
Experience :
Has knowledge in birchstreet and acom programs used in Hiltons purchasing and cost control depts.
Overseeing the receipt, storage, requisitioning and disbursement of food and beverage items
Receives and inspects all incoming food/beverage items and reconciles with purchase orders; processes and distributes documentation with purchase orders; reports, documents and tracks expiration and
discrepancies on orders received.
Capabilities:
• Strong organizational and analytical skills.
• Excellent interpersonal communication skills.
• Proficient in costing, stock keeping, documentation of purchase orders;reports;inventory.
• Proficient with Excel, Word, PowerPoint, Acom and Birchstreet.
• Showed professional ability to deal with customer complaints.
• Working knowledge of administrative duties to include: use of production records and par sheets, inventory procedures, ordering procedures
• Ability to organize and prioritize under pressure while maintaining a calm and pleasant demeanor
Work Experience:
Food And Beverage Store Keeper: January - Present
Jeddah Hilton & Qsar Al Sharq(Waldorf Astoria) Hotel
Jeddah KSA
• Accept responsibility for receiving, storing, issuing, transferring or returning items that are used in the operation. Store food according to established food safety standards i.e. raw foods below cooked and ready to eat
• Ensure that items needed to produce menu items in all outlets are available and in a ready to use form
• Establish and maintain order in all walk-in coolers, freezers, dry storage areas, food and non-food storage areas, including following up after other staff and removal of empty containers.
• Produce, distribute and file all necessary documents to support the receiving, storing, transferring or returning of items used in the operation.
• Accept responsibility for the sanitation and cleanliness of the dry storage areas and walk-ins immediately following the receiving and storing of all items to those mentioned areas.
• Rotate product in all areas to represent a First In, First Out philosophy of product usage.
Room Attendant: June 2010 – January 2011
Jeddah Hilton Hotel and Qsar Al Sharq(Waldorf Astoria) Hotel
Jeddah KSA
• Visit guest rooms to make beds, run the vacuum, empty the trash, and exchange used towels and linens for clean ones
• Responsible for preparing the room for the next guest. This involves vacuuming floors and curtains, changing bed linen, dusting surfaces, cleaning mirrors and bathroom fixtures, and washing windows.
• Replenish toiletries, tissue, toilet paper, coffee, tea and any other complimentary items. Also take inventory of the minibar to bill guests for anything consumed and restock anything that was taken out.
• Ensure that all appliances and electronics, such as coffee pots, hair dryers, televisions, and heating and cooling elements, are functional. Also take inventory of such items in the room, reporting anything that is missing or damaged.
• Provide customer service, such as turning down beds, delivering newspapers and picking up dry cleaning or ironing. Fulfill requests for extra pillows or towels.
Sales Supervisor: April 2004 – January 2009
Skies Merchandise Sales Inc.(Hawkbags,Urban & sky Travel Luggage’s.
• Involve in motivating and empowering the sales team, generating a high level of product confidence by organizing regular product knowledge assessment meeting.
• Attending meeting with senior managers, preparing various documents such as productivity or policy implementation reports, store inventory reports ,
• In charge in maintaining the inventory and stock level, receiving deliveries
• Overseeing the work performance of sales and related workers, such as retails sales person, cashers, and stock clerk. Interviewing, hiring and training employees.
• Ensuring that the customer receive satisfactory service and quality products.
Education:
• Certificate in Computer Software Technology
System’s Technology Institute (STI)
Antipolo City Phils.
1998-2000
• BS Business Management
Central College of The Phil’s.
Sta. Mesa Manila Phil’s.
Undergrad
References:
Available upon request.
Contact this candidate