Account manager

KRISTINE RANKIN

**** ***** ****** ******, ***. **01 | Murfreesboro, TN 37127

615-***-**** | ********.********@*****.***

SALES & ACCOUNT MANAGEMENT

SALES TEAM LEADERSHIP | PROJECT MANAGEMENT | ACCOUNT ACQUISITION & RETENTION | CONSULTATIVE SALES

==SUMMARY==

Aggressive, top-performing account and sales management professional with consistent, proven track record of driving market penetration, boosting revenue, and growing business in technology, telecommunications, automobile, and printing industries.

> Oversee wide geographic territories and lead regions to surpass organization objectives.

> Quickly establish customer trust to develop and close profitable opportunities while fostering long-term relationships that open doors for future profits.

> Motivate sales staff to work as teams and exceed company targets.

> Demonstrated proficiency in business development through contract negotiations and account acquisition, expansion, and retention.

==CORE COMPETENCIES==

Team Building, Motivation, & Leadership | Sales Training | Cost Analysis | Negotiations

Customer Satisfaction & Retention | Strategic Planning | Territory Management | Sales Cycle Management

Project Management | High-Caliber Presentations | Interpersonal Communication | Client Relations

Relationship Development | Account Acquisition & Development | Lead Generation | Market Penetration

==SALES & ACCOUNT MANAGEMENT EXPERIENCE==

RR DONNELLEY, Nashville, TN 2010-2012

|| ACCOUNT & PROJECT MANAGER ||

Manage portfolio of $8M in client printing accounts, serving as liaison between customers, sales, and print production facility from cost, inventory, and finance management to production, quality assurance, and performance. Schedule and coordinate production of printing jobs to achieve service agreement objectives according to customer expectations, company policy, profit goals, and quality standards.

Selected Accomplishment:

* Implemented new applications across territories and provided ongoing support.

GENERAL MOTORS / ONSTAR, Nashville, TN 2003-2009

|| SALES MANAGER, ONSTAR / XM SATELLITE RADIO ||

Direct sales of OnStar and XM Satellite Radio across 71 General Motors dealerships in Tennessee, Kentucky, Indiana, and Alabama regions, driving and overseeing product education, service, marketing, functionality, promotion, and activation. Built long term business relationships by learning customers’ business at all levels of dealership. Sold and presented OnStar to dealerships as strong market advantage and customer retention tool. Monitored, tracked, and evaluated sales data to ensure satisfaction of territory metric objective goals.

Selected Accomplishments:

* Recognized as Overall Top-Performing OnStar Sales Manager for South Region for first half of 2009.

* Honored No. 2 Overall Top-Performing Sales Manager nationwide.

* Consistently performed at top of sales managers across U.S., regularly meeting and exceeding sales goals.

* Conducted hands-on sales training programs for dealerships sales staff.

* Designed and established business metrics and OnStar dealership integration processes to achieve performance standards.

* Established, managed, and developed 154 business accounts in Tennessee, Kentucky, Indiana, and Alabama

BMW OF NASHVILLE, Nashville, TN 2002-2003

|| PORTFOLIO MANAGER ||

Managed all lease returns and sales, ensuring prompt and accurate reporting both to BMW of North America and to management at BMW of Nashville. Built strong rapport with customers and directly influenced decisions to lease or buy subsequent BMW products.

Selected Accomplishment:

* Designed and managed customer tracking system to ensure timely notification on lease returns, resulting in increased customer satisfaction and loyalty.

METROCALL, Nashville, TN 2001-2002

|| INDIRECT ACCOUNT MANAGER ||

Trained sales representatives at 35 existing air time reseller and retail accounts; educated on product sales, billing, and direct retailer sales. Tracked sales performance of each retail/resell unit and collaborated with management of each unit to remedy sales challenges. Educated salesforce on emerging technology and assisted in developing sales strategy and marketing plans.

Selected Accomplishment:

* Successfully penetrated new markets, opening profitable accounts in territories such as Chattanooga, TN and Evansville, IN.

==EDUCATION==

|| Bachelor of Science in Economics ||

University of North Alabama – Florence, AL

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