Customer Service High School

Shaneria Scarlett

**** ***** ****** ****

Orlando, Fl

Phone: 863-***-****

Cell: 863-***-****

*****************@*****.***

Salary Requirement-$11.00-13.00/Hr

• Strong organizational skills

• Conflict resolution

• Creative problem solver

• Developed listening skills

• Excellent communication skills

• MS Windows proficient

• Fast learner with a wide range of practical

• Developing long-term relationships with customers.

• Handled guest complaints, maintaining a positive dining experience for all rest

Customer Services Representative with proven ability to establish rapport with clients.

Receptionist.

Aon Hewitt/Spherion

Customer Service Associate

Orlando, Florida

Provided customers with answers and explanations to their questions and concerns over the phone in regards to their benefits provided to them through the job.

September-2011-Jan-2012

Oaks at Avon

Receptionist

Avon Park, Florida

Provided an elevated customer experience to generate a loyal clientele. Directed calls to appropriate

Individuals and departments. Guaranteed positive customer experiences and resolved all customer

Complaints.

July 2010 to May 2011

Belks

Customer Service

Winter Haven, Florida

October 2009 to January 2010

Educational Background

Keywords

Greeted customers entering the store to ascertain what each customer wanted or

Needed.Described product to customers and accurately explained details and care of

Merchandise.Answered questions regarding store and products, while maintaining knowledge of

Current sales and store promotions.

Sears

Cashier

Lake Wales, Florida

I've had previous experience in retail working at sears as a cashier/customer service employee my

Duties included taking care of customers and handing money.

October 2007 to April 2008

Herzing University

Physical Therapy

Associates

Orlando, Florida, United States

2012

Lake Wales High School

Lake Wales, Florida, United States

I graduated from Lake Wales High school as the senior class president and also an honor roll model

student.

2009

Polk State College

Physical Therapy

Associates In progress

Winter Haven, Florida, United States

HS diploma, insurance, customer service, insurance software, Microsoft Office Suite, computer.

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