Stephannie Mayberry

Stephannie Mayberry

*** ***** *** ***** ****** A, Mansfield, Texas 76063 Home: 682-***-**** - Cell: 817-***-**** : **********@*****.***

Career Overview

I am a dedicated customer service representative with motivation to maintain customer satisfaction and contribute to company success. I am able to multi-task on the telephone, email, and live chat service. I am goal oriented and experienced with working in a fast paced environment.

Core Strengths

• Conflict resolution • Telecommunication skills

• Strong organizational skills • Credit card processing

• Creative problem solver • Adaptibility

• Listening skills • Mediation

• Excellent communication skills • Invoice processing

• International sales support • Customer service

• Inventory control • Shipping and receiving

• Markdown/promotional procedures • Training development

Accomplishments

Customer Service

• Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers.

• Handled guest complaints, maintaining a positive experience for all.

Work Experience

Customer Service Representative

September 2007 to February 2012

Neiman Marcus Direct – Irving, Tx

I assisted customers with placing orders by telephone, email, and chat. I also answered customer inquiries, and initiated a resolution for customer complaints.

Stock Control Clerk

March 2005 to September 2007

Mouser Electronics – Mansfield, Texas

This position allowed me to pull, package, and ship customer orders for computer parts.

Cashier

March 2002 to March 2005

Walmart – Mansfield, Texas

Worked as a team member performing cashier duties, product assistance and cleaning while providing excellent customer service.

Educational Background

Mansfield High School 1999

Mansfield, Texas, United States

General

Graduated

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