Field Service Engineer (DEC/COMPAQ/APPLE)
Resume:
JON R PURINGTON
Rochester NH ***67
Cell: 724-***-**** E-mail: ************@*******.***
CAREER OBJECTIVE
Seeking to certify as a SystemAdmin/DBA Admin
SUMMARY OF QUALIFICATIONS
Experienced in the isolation, diagnosis, and resolution of anomalies embedded in complex information systems. A PLUS Certified in PC repair. 5 years SQL experience. Over six years experience in computer and telemetry equipment repair, as support supervisor and field service engineer. Expert in Microsoft Office Suite.
PROFESSIONAL EXPERIENCE
Apple Tech Support
IPhone/iPod/iPad Phone support 2011-present
Atlanta Laser Connection/Creative Office Solutions 2010 to 2011
E-Bay sales Admin/Google AdWords Sales Admin Printer repair and shipping
Independent Contractor Metro Atlanta 2009 to 2010
Provide help desk PC and office support for various private physician practices throughout metro Atlanta.
Guardian/Roam/Acuity Brands Lighting Kennesaw, Georgia 2007-2008
Data Analyst
Responsible for providing data via SQL queries using Excel graphs and spreadsheets for upper management
Assisted DBA manager with maintenance of company data bases
Set up scheduled releases
Enfotrust Networks Kennesaw, Georgia 2001-2007
T2 and T3 Support Supervisor (2006 – 2007)
Worked the full spectrum of information anomaly elimination functions within the largest mobile technology deployment in North America.
Provided phone support, PDA software installation, shipping, inventory and PDA repair
Trained new hires on the PDA hand held platforms such as Dell, smart phones, cameras and modems as well as training in VoiceTrek call management software
Assisted Tier II in dealing with difficult issues and worked closely with software developers
Tier II Manager (2004 – 2006)
Responsible for new hire interviews, reviews, training, running SQL queries for monthly reports in Excel
Assisted Tier 1 with problem isolation with both hardware and software
Compaq/Hp/Digital Equipment Corporation Huntsville, Alabama & Alpharetta, Georgia 1984 - 2001
Field Service Engineer
Performed installation of front end CPU for Cray computers for NASA
Installed over 1000 PC’s for Champion Paper
Performed maintenance on Champion Network and Mainframe computers
Sold, installed and maintained 100 KVA UPS systems
Maintained both hardware and software for ARC (Army Research Center)
Tested new hardware for compatibility of proprietary software
EDUCATION
University of New Hampshire Civil Engineering
Graduate of the US Army Electronics School Fort Mommouth, New Jersey
References:
Bob Fox Creative Office Solutions CEO 770-***-**** (Office)
Wayne McIver Atlanta Laser Connection CEO 678-***-**** (Cell)
Bob Merwin Local System Admin/ Co Worker Admin 404-***-****
Contact this candidate