Customer Service Assistant
Resume:
Michelle Y. Jackson
Alexandria, VA 22306
**************@*****.***
Security Clearance: Secret
PROFESSIONAL EXPERIENCE:
Mega Tech Incorporated, Falls Church, VA 3/2004 – 1/2012
Administrative and Data Management Assistant/Export Control Specialist (Department of Defense Contractor)
• Provided administrative support for Deputy Director and Licensing Officers, including maintaining informational databases and files.
• Facilitated meetings (Tiger Team) including the preparation of briefings and other documentation.
• Updated, maintained and properly stored hard copy files of documentation, including license cases, provided by the Department of State, Department of Commerce and other organizations.
• Uploaded Unclassified/Classified documents into classified system (US Exports).
• Created and maintained Spreadsheets.
• Managed/attended to emails, telephones and faxes (including determining the appropriate personnel to handle requests);
• Scanned and uploaded documents into (Access database).
• Maintains accountability of files and correspondence, both electronic and in paper forms.
• Scheduled conferences and meetings via Outlook.
• Transports documents to confidential company storage for them to discard (Burn bags).
• Served as backup for Executive Office answering telephones and taking messages.
• Performed miscellaneous administrative functions such as copying, word processing, document distribution, faxing and filing: respond to all communications in a timely manner and courteous manner.
• Provided polite, courteous and highly professional Customer Service while adhering to the Standards of Conduct and all regulations and policies, including those related to the non-disclosure of sensitive or controlled information.
• Prepared Meeting minutes.
• Emailed and faxed Department of Defense positions to Department of Commerce.
Positive Reflections Hair Gallery, Alexandria, VA 12/2003-3/2004
Front Office Receptionist
• Answered incoming calls and customer inquiries.
• Greeted and assisted clients upon arrival.
• Scheduled appointments for stylists.
• Received and distributed all packages from outside vendors to the appropriate stylist.
• Received all invoices and bills ensuring that they are mailed out in a timely manner.
L3 Communications / TMA Corporation Washington, DC 11/1998-5/2003
Administrative and Data Management Assistant (PMS377 LCAC Program)
• Provided administrative support for a team of 25 people that included Program Director, Deputy Director, Engineers and Analysts
• Tracked letters in MIS (Access) database in addition to assigning MIS numbers to new documents
• Maintained Monthly Calendar (Outlook)
• Created labels for correspondence and prepared for mailing
• Prepared and Drafted Naval Correspondence (Business Sensitive/ Classified/ Unclassified)
• Uploaded/downloaded information onto CDMS (Live link Website)
• Photocopied, faxed and distributed correspondence
• Created and updated spreadsheets
• Created and incorporated changes to PowerPoint presentations (Memos, Letters, Meeting Minutes)
• Scanned documents to PDF files.
• Proofread and edited documents when needed.
• General administrative duties when needed.
EDUCATION:
Northern Virginia Community College (1992) Alexandria, VA
Accounting, Office Technology
Maintained GPA of 3.0
West Potomac High School Alexandria, VA
Diploma Received (1992)
SKILLS:
Microsoft Office Suite 97-2007 (Word, Excel, PowerPoint, Outlook and Access)
Microtek Scanner/Scan Partner/Omni Pro 14.0/Paper Port/Capture Perfect 3.0
Various Fax & Xerox Machines
Netscape Communicator/Messenger/CCMail
10-Key Calculator
Typing (50 wpm)
10-15 Line Switchboard
GBC Binding Machine
Adaptec CD Writer
Basic Accounting Skills/Quicken
Avery Media
Adobe Acrobat X Standard/Photoshop
WinZip
SPECIAL SKILLS:
Effective Communicator
Team Player/Fast Learner
Works well independently and with others
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