Project Manager Engineer
Resume:
PATTI A. CROWDER
Alpharetta, Ga. 30005
QUALIFICATION SUMMARY
Acquired over the last 10 years, experience in the telecommunications industry by providing
technical support, reviewing traffic studies on the switched networks, provisioning long distance,
calling card and tollfree orders and resolving billing issues on large customer accounts. Overall
lifetime achievements, tracking project status and budget control, 4A to 4ESS conversions, end
office FGB to FGD conversions, tracking order entries from start to completions, compiled
and maintained traffic data for maximum network capacity and utilization, and wrote preplans
for holiday traffic reroutes as well as for switch outages due to fiber cuts. Also, outside sales
experience in the paging industry.
CAREER SKILL/KNOWLEDGE
● Train my peers when new projects come up
● Create and update Excel spreadsheets
● Project analysis
● Data entry
● Lotus 1-2-3, WordPerfect 5.1, Excel 5.0, PowerPoint
● Problem solving skills
● Account Provisioning
● Resolve account billing issues
PROFESSIONAL EXPERIENCE
MCI/UUNET
Alpharetta, GA Nov. 2000 – Feb. 2011
Network Implementation (Title change only) – I design and enter orders for the following
type circuits: DS3’s, T1’s and DS0’s. These circuits involve the EDN (enhanced dial network)
off to on-net project, and the VOIP & AOL projects. I’ve worked on planned line cost saving
projects, by disconnecting thousands of circuits where I was a contributor in saving the company
millions of dollars.
Traffic Engineer/Team Lead – My responsibilities include: reading capacity plans &
forecast for various cities within Central Region territory. I determine the priority of which
locations to order and/or disconnect T1 and/or DS3 circuits by utilization reports & by looking at
the timeframe in which the site has been blocking.
I request LEC cost for T1 & DS3 circuits and decide if it’s more cost efficient to order individual
T1’s or a new DS3. I create Excel spreadsheets and share the updates with my project manager
and my LEC rep. I attend conference calls regarding the status of my orders and usually take the
lead in directing the flow of the call.
I also have groom projects where I choose the minimum routing it takes for network optimization.
This involves checking price quotes for the most cost effective way to route existing T1 circuits.
PATTI A. CROWDER
12530 Concord Hall Dr.
Alpharetta, Ga. 30005
VERIZON ENTERPRISE SOLUTIONS
Alpharetta, GA. June 1999 – Nov. 2000
Coordinator – Ordering & Billing – Responsibilities include: managing the
provisioning, customer contact and billing resolution of particularly difficult and
sensitive accounts. Coordinated research on two major projects that result in collections
of money owed Verizon from existing customers.
ARCH COMMUNICATIONS Jan. 1999 – June 1999
Chattanooga, TN.
Account Executive for Outside Sales
GTECC / ALPHARETTA, GA Jan. 1998 – Aug. 1998
Administrator Product Support
SOUTHERN DIVERSIFIED / NORCROSS, GA Jan. 1997 – Jan. 1998
Project Analyst for AT&T jobs
MCI/ATLANTA, GA./DALLAS, TX./CARY, NC
June 1990 – Sept. 1996
Engineer III
Engineer II
Supervisor
AT&T/ATLANTA, GA/JACKSONVILLE,FL
PISCATAWAY, NJ Jan. 1965 – Mar. 1987
Supervisor
Operations Technician
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