Project Manager Customer Service
Resume:
Ollie Riley, Jr.
Harrisburg, PA 17110 *******@*******.***
PROFESSIONAL PROFILE
A results-oriented, highly skilled Project Manager and Administrative Support professional with more than 15 years of successful experience in people management, problem solving, fiscal accountability, strategic planning, communication and presentation skills coupled with customer service. Proven ability to build strong relationships with management, staff and clients.
CAREER EXPERIENCE
Fannie Mae, Reston, VA 2005 - 2011
Project and Administrative Support for Vice President and Directors.
• Oversaw project activities, providing support for Managers, Directors and Vice President.
• Maintained confidential materials, draft responses for concerns, and manage calendars and meetings.
• Planned events, created agendas, designed PowerPoint presentation and edited documents as necessary.
• Developed methods for monitoring budgets, arrange for the on/off boarding of employees, as well as space and facility coordination.
• Resolved a variety of customer concerns and inquiries within scope of knowledge and authority.
• Monitored software including roll-out and implementation as Account Manager of service center.
CRC, Washington, D.C. 2002 – 2005
Project Manager for large IT companies providing system implementation, project compliancy and roll-out.
• Set up help desk and on-site technical support for web-based applications.
• Created and launched open-systems migration plan for enterprise networking project for conversion of more than 10,000 users.
• Responsible for the recruitment of technical and administrative personnel for project.
Realtech Systems, Inc., New York, NY 2000 – 2002
Project Manager and Sales Support for company providing businesses with telecom and IT services.
• Designed and implemented project to build infrastructure to deliver Internet, DSL, ATM, e-business, and voice-over-Internet protocol (VOIP) within Regional Bell Operation Company data centers.
• Led site development activities, including surveys, acquisition and vendor relationship management.
• Introduced support software for network configuration and operation and continuous data support for troubleshooting and testing network circuits and Cisco components.
• Monitored efficiency of projects; ensured that projects were completed on time and within budget.
COMPUTER SKILLS
Software: Microsoft Office, Outlook, MS Project, GroupWise, Internet Explorer,
Remedy, Visio, TCOM, Excel, Powerpoint
Hardware: IBM 36 / 38, ROLM 9751, Desktop Computers
Operating Systems: Windows NT 4.0, Windows 2000, 98, 95
Languages: SQL, Oracle SQL Plus, COBOL, RPG I & II
Databases: Oracle 9i & 8i
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