sales/management

CHRISTOPHER J. COMBS

**** ********* ***** *****: 248-***-****

Commerce City, MI 48382 Email: *********@*****.***

CAREER SUMMARY

Top-performing sales and sales management executive with an excellent track record of success recognized by numerous awards, accolades and increased responsibilities. Strong ability to handle difficult and complex tasks, manage several projects and exceed expectations. Excellent organizational and communication skills, committed to providing the highest level of performance and integrity. Professional expertise includes:

● Management/Leadership ● Market Development ● Sales ● Training/Development

● Top Performance ● Customer Service ● Market Analysis ● Strategic Planning

● P&L Management ● Business-to-Business Sales ● Negotiation Skills ● Account Management

PROFESSIONAL EXPERIENCE

Bally Total Fitness Southfield, MI

1994 – Oct. 2010

Bally Total Fitness is recognized as the world leader in health and fitness providing great service, affordable memberships, and quality personal training for over 3.5 million members nationwide.

Market Manager 2004 – Oct. 2010

Promoted and managed an annual operating budget in excess of $8M while consistently meeting and exceeding all budget performance objectives. Managed, directed, developed and led over 180 managers, staff/sales associates, trainers and administrators to ensure each fitness facility met corporate sales goals, maintained daily operation standards, implemented corporate programs and provided employee development and training programs. Created and executed strategic and tactical business plans to identify new business opportunities, conduct competitive market analysis and drive membership acquisitions throughout the Detroit metro area. Facilitated and oversaw the execution of marketing strategies; provided detailed information, data and analysis for the Detroit area in order to customize corporate programs to realize larger profits.

• President’s Club (for achieving all revenue goals) winner for three consecutive years (2005, 2006, and 2007).

• Ranked #3 out of 14 Market Managers in the North Region in 2009.

• #5 out of 14 Market Managers in the North Region in 2008.

• In 2007, ranked #3 out of 30 Market Managers in the North Region.

General Manager 1995 – 2004

Responsible for developing business-to-business (B2B) accounts with outside organizations to maintain and drive corporate membership acquisitions across the Detroit metro area. Managed everyday operations and exceeded total contribution of $3M per year within a highly competitive and rapidly changing marketplace. Trained and supervised over 80 employees in accordance with company policies, procedures, health and safety regulations and customer service skills. Problem-solved and negotiated a diversity of customer service issues by assessing problem situations and using conflict resolution.

• In 2003, awarded a Club Med vacation trip (awarded to 3 out 84 General Managers nationwide).

• General Manager of the Year (ranked #1 out of 16) in 1997, 1999, 2000, 2002 and 2003.

• Recipient of the Elite Performer Award in 1996, 1997, 1998, 1999, 2000, 2002, and 2003.

• Increased profitability in the Detroit Metro area by 10% annually.

Sales Manager 1994 – 1995

Developed and managed a fiver person sales team to exceed yearly sales goals in alignment with overall company directives. Implemented a strategic business plan to identify and capture new customer accounts by targeting corporations, referrals, walk-ins and guests.

• Increased membership collections by 15% annually.

• Increased new membership revenue by 10%.

• Promoted to General Manager.

EDUCATION

Oakland Community College Oakland County, MI

PROFESSIONAL DEVELOPMENT

Management & Development Mentorship Program Introduction to Four-Wall Management

Best Sales Training Course National Academy of Sports Medicine Workshop

Management Development Workshop Instructor of BFIT Sales Training Course

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