Superior Custome Service Professional

JAMES F. WEIGEL

**** ***** ****

SADIEVILLE, KY *O370

HOME PHONE 502-***-****

QUALIFICATIONS

Excellent interpersonal skills. Managerial and supervisory experience.

Superior customer service abilities.

Dedicated hands-on achiever. Outstanding organizational abilities.

Have achieved and surpassed goals continuously.

WORK HISTORY

Current Beverage/Bar Manager Fort Mitchell Country Club

Fort Mitchell, KY

Management and organization of bar and beverage services, including

banquets. Implementation of pricing procedures. Inventory control,

including cost and sales analysis. Ordering and procurement of bar and

beverage products. Hiring, training and scheduling of bar staff..

Establishment of policies and procedures. Development and layout of

beverage menus. Introduced wine locker programs. Controlled and reduced

costs while elevating the level of service.

Previous Baggage Coordinator, Training Supervisor, Customer Service Agent

Delta Air Lines

Greater Cincinnati-Northern Kentucky International Airport

Baggage Coordinator: responsible for the handling, movement and transfer of

Baggage from local and connecting passengers at assigned concourse

Air Cargo Customer Service Agent and Training Supervisor Acceptance

and handling of air cargo shipments including tariffs, tracking etc. Classroom

training and qualifying employees in the acceptance and handling of air cargo

Including IATA Dangerous goods. Special Agent training nationwide

.

Senior Customer Service Agent Including reservations, ticketing, and baggage

at the second largest Delta facility. Resolved customer issues and complaints.

Part Time Winn Dixie Food Stores Stock and Merchandising while in college

EDUCATION

B.S. in Commerce University of Louisville

PERSONAL INFORMATION

Married – Parent of Two – Excellent Health

Professional image and presentation – email: ***********@*********.***

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