Training, HR, Organization Development and Talent Management Professio

LARRY GELFUND–Training, HR, Organization Development and Talent Management Professional

***** ***** ******* *****: 248-***-**** (H) / 248-***-**** (M)

South Lyon, Michigan, 48178 *******@****.***

CAREER SUMMARY

A performance management/improvement organizational development professional in the retail, customer service, supply chain and financial service industries with a history demonstrating progressive accomplishment with promotion to successive positions of increased responsibility. In-depth knowledge and broad extensive expertise in domestic and international leadership development, organizational development, talent management, performance management, training, budgeting, human resources, classroom instruction, motivational speaking, sales, needs analysis, strategic planning, client consulting, staff management, operations, video scripting, production and acting. Also offering broadcast on air performance, production and management and a total of over 30 years of professional management experience.

PROFESSIONAL EXPERIENCE

Rehmann, Saginaw, Michigan 2011 - 2012

A $90 Million Regional CPA, Wealth Management and Investigative Services firm.

Director, Organizational Development

Responsible for all Organizational Development and training planning and execution in a private firm of 700+ CPA’s and associates in 18 offices across 3 states. Also responsible for strategic planning, budgeting, and staff development. Managed/supervised a $900K budget and a Training Manager.

• Developed and implemented 2 high potential leadership development programs.

• Adopted and implemented new competency modeling software with respective 360 degree survey

tool for internal and external client use.

• Designed and delivered a budget and cost management process for all professional development expenses.

• Designed and delivered a firm wide training program “Academy” for proprietary firm service model.

• Refined and updated firm acquisition training processes.

Comerica Bank, Auburn Hills, Michigan 2008 - 2010

A $54 Billion Fortune 500 company in the Banking/Financial Services and Management industry.

Assistant Vice President/Senior Training Manager

Responsible for all needs analysis, planning and consultative services of leadership and technical training for a division of 3000+ employees, enterprise project support and delivery of on-line technical training for 10,000+ employees., Also responsible for strategic planning, budgeting, and staff development. Managed $1.2 million budget and a staff of 6 direct reports.

• Developed and delivered a 3 year strategic plan and accompanying metrics scorecard.

• Developed first training allocation and forecasting tool for reporting and management of $1.2 million annual budget.

• Designed and implemented Leadership Development Program for high potential Vice Presidents to support succession planning goals and bench strength/back-up for retiring intellectual capital.

HANDLEMAN COMPANY, Troy, MI 1999-2007

A $1.4 Billion Fortune 500 company specializing in Retail Supply Chain and category management.

Director of Training and Development

Responsible for all needs analysis, training design, development and execution of employee leadership / management and technology training for 2500+ employees globally. Accountability includes all levels of management, Corporate, Field and International. Also responsible for strategic planning, budgeting, and instructor / staff development, procedural development and all materials as written support. Managed budgets up to $1.4 million and a staff of 2 direct and 34 indirect reports.

• Designed and implemented first company management training curriculum which became a goal for promotion.

• Researched, designed and implemented a global Corporate University and On-line University with supporting LMS with contacts exceeding 4000 each year.

• Collaborated in the design and implementation of cultural Value / Vision process delivering a written vision strategy for all divisions globally.

• Secured increased sales through the design and implementation of a company-wide communications model that improved persuasion and influencing skills in over 500 attendees.

• Developed and led acquisition integration training strategy for two 300+ employee divisions successfully merging companies within 12 months.

• Collaborated in the design and implementation performance appraisal and management system used for all exempt and non-exempt employees globally.

• Created and implemented high potential employee mentoring program placing 60 Protégés over 3 years.

• Designed and implemented company’s first Transfer Pricing Zero Based Budget model through Shared Services Allocation.

A&W RESTAURANTS, INC., Farmington Hills, MI 1995-1999

A privately held national chain of restaurants which acquired Long John Silver’s and eventually sold to Tri-Con, the spin off restaurant group of Pepsi.

Manager of Training

Responsible for design, development and execution of all training. Accountability included all levels of Management, Franchisee and Corporate. Also responsible for strategic planning, budgeting, needs analysis, instructor / staff development, product testing, procedural development and all operational materials as written support. Included supervision of corporate flagship training location and national training center. Managed a staff of 5 direct reports.

• Created, implemented and managed assessment and business planning process that ensured accurate analysis and planning and improved franchisee profitability.

• Developed new product offerings and implemented product and equipment food production procedures that increased sales.

• Designed and implemented a new Franchise Training Certification Program as owner pre-requisite.

• Redesigned and implemented new operations manual and employee training materials and Quality Assurance Inspection Process which standardized procedures, improved quality and met compliance.

• Designed and implemented Operations New Location Opening Manual.

• Achieved Certified Instructor and Train-the-trainer for National Restaurant Association Education Foundation.

• Scripted, produced and acted in 3 training videos.

THE COFFEE BEANERY, LTD., Flushing, MI 1993-1995

A privately held Specialty Coffee Retail Chain with Franchise and Company owned mall and free standing coffee Café locations. Also provided coffee services for business location through “Shaw Coffee Service”.

Director of Training

Responsible for all training and development activities at all levels, Corporate and Franchise. Accountability included design and development of existing and new programs and materials, strategic planning and assessment, budgeting, needs analysis and organizational design. Tenure included promotion to Director of Assessment and Strategic Planning as final position. Managed 1 training coordinator and 3 training location managers.

• Designed and implemented first national barista multi-level employee certification program that ensured quality performance.

• Designed and implemented strategic planning and management by objective for all franchisee field consultants by department for budgeting and corporate performance.

• Managed 18 retail locations as multi-unit supervisor during period of re-organization.

• Published in the national publication “Specialty Coffee Retailer” magazine as expert in consumer preferences and education.

METROMEDIA STEAKHOUSES COMPANY, L.P., Dayton, OH 1980-1993

A publicly held $800 million chain of restaurants (Ponderosa, Bonanza, Bennigans, Steak & Ale).

Senior Training Instructor 2 Years

Responsible for the on-going quality and results of company wide unit management training, classroom instruction, training materials, training center management, franchise training, instructor development and departmental special projects. Managed 2 classroom instructors and 7 franchise instructors.

• Designed and implemented new unit opening program company wide and new training center.

• Recruited, trained and maintained 30 new store opening Trainers, with 60+ store openings a year.

• Scripted and produced 2 employee training videos.

• Conducted management development seminars for over 300 Franchise managers.

• Coordinated design and implementation of internal Quality Assurance Inspection Process.

• Conducted 12 Career Management seminars as part of internal Management Assessment Center.

• Designed and implemented Multi-unit Supervisor training program. Recruited and trained 2 fast-track candidates.

Region Training Instructor 2 Years

Responsible for all training and development activities in 60 stores over 3 states. Accountable for all training and development of management, Region Training Coordinators and training, In-store trainer training and management of Employee Certification Programs. Managed and trained over 50 entry level manager trainees. Recruited, trained and managed 8 Region Training Coordinators.

• Implemented first tip credit operation resulting in 40% labor saving in service labor.

• Conducted management development seminars for over 100 managers.

Classroom Training Instructor 2 Years

Restaurant Manager 7 Years

EDUCATION

Bachelor of Science, Communications & Business Psychology, Western Michigan University

PROFESSIONAL AFFILIATIONS / ADDITIONAL EXPERIENCE

• President, Greater Detroit American Society of Training and Development 2010-2012

• Vice President Membership, Greater Detroit American Society of Training and Development 2008 – 2009

• Member, Board of Directors, The Sturge-Weber Foundation, Mt. Freedom, NJ 2005 - 2008

• Public speaking/consulting, Principal, “Laredo Learning LLC” 2001 - present

• National and Regional Member, American Society of Training and Development 2000 - present

• Broadcast Management, WIDR-FM, Kalamazoo, MI 1974 - 1980

Public Affairs Director, Assistant News Director, AM-FM Announcer

• Chief Announcer, Martin U.S. 131 Dragway, Martin, MI 1977 - 1978

• Charter Vice President, Alpha Epsilon Rho, National Honorary Broadcast Society 1978

• Chairperson of Publicity, American Cancer Society, Kalamazoo County, MI 1978

• Classroom and Lab Instructor, Western Michigan University, Broadcast Writing & Production 1977

• Teaching Assistant, Western Michigan University, Psychology Department 1976

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