Customer Service High School

Cristina Ledezma

**** ******* **** ****

Richmond, Texas 77469

Phone: 832-***-****

E-mail: ***********@*********.***

Objective

To obtain an awarding and challenging administrative clerical position where I can utilize my organizational skills and work experience to improve efficiency and profitability of company.

Qualifications

Results orientated, high energy, hands on bilingual team leader. Major strengths include strong leadership, excellent communications skills, attention to detail. Experience with Microsoft Word, Microsoft Excel, Outlook. Great customer service, organized; data entry; multi-tasking; dedicated; conscientious; confidentiality; detail-oriented; self-starter; communicator; problem solver, team player.

Work History

Texas Air Systems-(Receptionist)

September 2011-present

Answer phones, route and screen calls, take messages. Help organize special events and trainings. Enter and update projects into Excel Bid List spreadsheet, Project Billing spreadsheet, and CRM database. Take over the phone information from customers regarding air conditioning parts and submit information to our parts department. Handle all outgoing/incoming mail. Take inventory and order office supplies, pull parts from our warehouse and have ready for customer pick up. Prepare and submit Expense Reports, handle receipts for company credit card statements. Post job service schedules and collect receipts for our Service Technicians. Help and assist salesmen with office inquiries.

La Causa Charter School-(Associate Secretary)

March 2010-August 2011

Oversee work and schedule for Assistant Principal. Submit work orders for planned school events.

Document student tardiness. Handle all incoming emergency calls and determine who can best handle the situation. Document social worker/psychologists/visits. Develop and translate office/school forms based on program needs. Perform other duties as assigned relating to overall purpose of department and agency. Prepare correspondence, records, and reports monthly.

Latino Community Center-(Program Coordinator)

Fall 2008-February 2010

Program Coordinator for the Latino Community Center overseeing all after school programming such as: Kagel Elementary CLC, South Division High School CLC, Teen Night Programming, and Girls programs. Manage and supervised all employees. Coordinated and directed staff, volunteers, and community service personnel. Provided team assistance and guidance related to the implementation of all programming.

Kagel Elementary-CLC Site Coordinator

Summer 2007-2008

Managed and supervised employees. Conducted staff meetings and set up staff schedules.

Coordinated and directed staff, volunteers, and community service personnel. Collected and completed all necessary written paperwork including, monthly program calendars & highlights, attendance, accident reports, etc. Submitted in conjunction with the school, a CLC Program Plan that identifies the learning curriculum and other activities implemented in the program plan.

Help recruit and retain students for the CLC program.

Latino Community Center-Front Desk Receptionist

Fall 2006-Summer 2007

Answered and directed phone calls to adequate personnel. Placed orders or restock office merchandise and handled receiving of products. Faxed, copied and handled clientele personal information to We energies for assistance. Assisted with the CLC program in making phone calls to parents and helped recruit students. Helped coordinate and assisted with our summer program for youth.

Education

(Summer 2000) Computer office training

(Spring 1997) High School Diploma. Milwaukee Trade & Technical High School

References

Jesse J. Rodriguez-Vice President La Causa Charter School 414-***-****

Jorge Perez– Associate Director Latino Community Center 414-***-****

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