Data Entry Clerk

BONNIE FORBES-DONALD

** ********* ***** • Ellenwood, GA 30294 • *************@*********.*** • 404-***-****

QUALIFICATIONS SUMMARY

Possess a passion for excellence, and a contagious enthusiasm to learn. Tenacious and resourceful; talent for identifying client needs and implementing appropriate and relevant actions to resolve potential problems. Trustworthy, ethical, well-organized, and possess strong interpersonal skills; able to multi-task effectively. Capabilities include:

• Customer Service & Relations

• Word Processing & Typing

• Ten-key Punch

• Computer Operations

• Filing & Data Archiving

• Office Equipment Operation

• Telephone Reception

• Account Payable/Receivable

• Problem Solving

PROFESSIONAL EXPERIENCE

Quality Assurance & Records Keeping

• Investigated and resolved customer concerns in collaboration with agency policies and procedures.

• Prepared written responses to clients, creditors and various consumer advocate organizations.

• Provided statistical information to upper management to determine agency education needs and improve customer satisfaction and retention.

• Developed content of automated free-form letters to assist in expediting responses to clients and creditors.

• Dramatically enhanced customer-satisfaction ratings by expediting all claims and ensuring a high degree of accuracy.

• Participated in weekly disbursement of funds to creditors. Disbursed an average of $4 million dollars per month.

Customer Service

• Fielded questions and provided information on resources available to clients that were not qualified to participate on a debt management plan.

• Scheduled financial counseling appointments for clients with financial hardships.

• Answered an average of 120 calls per day to provide information regarding budget, housing and financial education.

• Provided support to other departments by intercepting and handling minor issues.

• Prioritized and delegated assignments to fellow Associates. Effectively communicated with and provided prompt, courteous, and knowledgeable service to both internal and external customers.

• Handled light bookkeeping responsibilities of front office.

• Assisted customers with Ticket Master and layaway purchases

Merchandising

• Merchandised and maintained Giftware Department.

• Maintained inventory of merchandise as scheduled by store management.

• Directed customers to other areas to address specific merchandise needs.

• Completed signage and appropriate merchandising of store to appeal to clientele.

• Worked independently providing retail continuity and reset services to assigned stores with the use of planograms and work orders.

• Sustained working relationships between store management and vendor by executing directives for marketing and stocking product.

• Photographed and reported all completed projects, as well as, submitted work hours online using internal job board daily.

• Maintain cleanliness and organizational standards throughout the store.

EMPLOYMENT HISTORY

Retail Merchandiser – Driveline Retail, Taylorville, IL.

Account Specialist – Credability dba, Consumer Credit Counseling Service, Atlanta, GA

Customer Service Representative – Marshalls, Fayetteville, GA

Customer Service Representative – Lowe’s, Fayetteville, GA

Assistant Manager - Il’Centro Café, Phipps Plaza Atlanta, GA

Sales Associate - Rich’s/Macy’s – Atlanta, GA

EDUCATION

Associate of Arts in Merchandising with focus on Business • Bauder College – Atlanta, Georgia