Customer Service Manager
Resume:
Jennifer Felton
*****.******@*****.***
Objective
Actively seeking a exciting career to apply my 11 years of Customer Service Management experience and 8 years of medical record experience in a growing company where there is room for advancement.
Skills
MS Office products, Excel, Lotus, Microsoft Spreadsheet, Exceptional Customer Service, Management -Supervisor skills, Collections, Strong written, verbal, and interpersonal skills, Bookkeeping, Payroll, auditing, and Multi-line switchboard.
Experience
Service Specialist
1/2009-10/2010 Healthport Technologies LLC Pensacola , Fl
Pulled, copied, and invoiced medical records for several hospitals and clinics between Panama City , Fl and Mobile , Al, Provided excellent customer service, supervised daily business practices, answered associate concerns at management level.
Credit Education Specialist
6/2008-1/2009 Synergy Solutions Pensacola , Fl
Provide world class customer service to current Bank of America customers; assist with credit issues, identity theft concerns, billing, refunds, other customer service needs. Retention sales
Office Manager
5/2007-9/2008 Campbell Insurance Company Pensacola , Fl
Provided assistance and support to insurance agents, reviewed applications, provided exceptional customer service, set appointments, payroll, and managed office functions.
Senior Associate Supervisor
9/2002-2/2008 Chartone Inc Pensacola , Fl
Pulled, copied, and invoiced medical records for several hospitals and clinics between Panama City , Fl and Mobile , Al, Provided excellent customer service, supervised daily business practices, answered associate concerns at management level.
Customer Service Manager/Bookkeeper
10/1999-2/2005 Food World Pensacola , Fl
Assisted customers with western unions, money orders, refunds, and other general issues. Was responsible for daily audits and balancing of cashiers, cash drawers, cash office, bookkeeping, Front end store management, greeting customers.
Education
Escambia High School
Standard Diploma
References available upon request
Contact this candidate