Sales Customer Service

Joanne McDonald

*** ******* ****** • West Chester, PA 19380 • Phone: 610-***-**** • ***************@*****.***

SUMMARY

Highly motivated professional seeks career in Pharmaceutical Sales. Ability to handle multiple work priorities with a team spirit and enthusiasm. Strong communication and organizational skills with a superior customer-focused style that builds advocacy & loyalty. Over 10 years of pharmaceutical experience in areas such as sales, marketing and purchasing.

EXPERIENCE

Pharma Resource Group, Inc.

Sales & Marketing Consultant 2010-Present

• Assist partners in start-up Pharmaceutical staff augmentation company in areas of sales and marketing.

• B2B sales of skincare products, over the counter “OTC” and prescription, to Dermatologists throughout Pennsylvania, Delaware and Southern New Jersey.

Graceway Pharmaceuticals, LLC

Professional Sales Representative 2008- 2010

• Managed relationships with physician, physician assistants and medical professionals by detailing prescription Aldara cream, Atopiclair cream and MaxAir Autohaler while maintaining PDMA compliance.

• Targeted Dermatologists, Gynecologists, Primary Care, Pediatricians and Allergists through office visits and speaker programs throughout Pennsylvania, Delaware, South Jersey and Maryland.

• Evaluated and analyze data trends through Sales Force Automation ‘SFA” Customer Relation Management ‘CRM” tools to develop and implement strategies maximizing results.

• Consistently grew market share, owning over 85% of cytostatic market.

• Consistently exceeding sales quota, Final 108% Aldara and 115% Atopiclair.

• Ranked top 15% in the East Region.

Product Representative 2006- 2008

• Promoted and sampled products to practitioners nationwide via phone while maintaining PDMA compliance.

• Collabotated with sales analysts to maintain SFA/CRM systems with field inquiries, call activity, Visual Elk, reporting, targeting, and samples.

• Managed sample by mail program using SFA/CRM Visual Elk, SAP and Business Intelligence tools.

• Managed internal promotion of the Atopiclair experience program- achieved over 100% of goal.

• Build brand awareness in pharmacies and physicians offices nationwide.

Dermik Labratories/Sanofi-Aventis Pharmaceuticals

Marketing Services Coordinator 2001- 2006

• Managed the purchasing of premium promotional products for all brands, 2.2M budget.

• Collaborate with product managers on implementation of brand strategy from concept to completion.

• Coordinated with Promotional Review Team “PRT” comprised of Legal, Regulatory and Medical for approval of all promotional materials. Managed and implemented over 500 projects per year in compliance with FDA and PhRMA guidelines.

• Liaison between marketing and advertising agencies on product related issues.

• Oversee compliance of marketing materials to the FDA/DDMAC.

• Managed project budgets based on strategic objectives, utilizing strong consultative and negotiating skills.

• Negotiated bids and contracts for over $15 million in support and production services.

• Responsible for proofreading, product labels, prescribing information.

• Responsible for ordering materials for sales reps, meetings and conventions through internal warehouse, INSTOCK.

Receptionist/ Purchasing Analyst 2000 – 2001

• Administrative support to the Facilities/ Purchasing Manager and Human Resources.

• Created and implemented SOPs for Facilities.

• Managed processing of purchase orders in SAP and ARIBA.

• Troubleshoot calls from Doctors as they related to products and customer service issues.

Medical Rehabilitation Centers of Pennsylvania (MRCP)

Medical Assistant 1997 –2000

• Obtained patient history.

• Medical coding and billing.

• Management of patient records.

• Coordinate with Lawyers on patient personal injury issues.

EDUCATION

Immaculata University – Immaculata, Pennsylvania

BA in Healthcare Management

Computer Skills: Microsoft Office, Word, PowerPoint, Excel, SAP, Ariba, Concur, Business Intelligence, Visual Elk, Customer Relationship Management CRM, Sales Force Automation SFA, VanillaSoft.

Member of the Healthcare Businesswomen’s Association, Greater Philadelphia Chapter.

REFRENCES

Available upon request

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