Customer Service Sales

Juaneda Jackson

********@*****.*** cell: 214-***-****

Qualities:

Possess qualities such as being a quick learner, team player, motivated, ability to multi-task, good organizational and communication skills as well as excellent customer service experience.

Objective:

Pursuing position as office clerk, in which I will be able to utilize all customer service, office and communication skills that I’ve acquired over the years through work and school, with an opportunity for continued advancement.

Skills:

Possess computer skills with Microsoft Word, Excel, and Outlook, diversity in math skills, writing skills, along with excellent customer service skills.

Education

• University of North Texas at Dallas: January 2011- Present

Major/Degree Plan: Bachelor of Business Administration in Accounting

Graduation: May, 2013

Work History:

• Texas Army National Guard, Dallas, TX, April 2008-Present

92A Logistics Supply Specialist

My job is primarily responsible for supervising and performing management or warehouse functions in order to maintain inventory control, equipment records and parts.

October 2009-August 2010-Operation Iraqi Freedom, Kuwait and Iraq

92A Logistics Supply Specialist

While in combat zone and also on forward operating base, maintained responsibilities of the warehouse, motor pool, maintained proper and accurate inventory control of equipment, personnel and parts.

• Humana Medicare, Irving, TX, June 2007-September 2009

Customer Service Representative: Team Lead

My job was primarily responsible for answering incoming calls from customers with questions about their policy, posted payments for members to their accounts, and also updated member demographic information. As team lead I was responsible for assisting and leading fellow co-workers with questions they may have had regarding calls they received. Data entry of employees time charts and filed paper work.

Verification Representative:

This particular position consisted of me being responsible for making outbound calls to customers new to the insurance plan, also returning customers. The purpose of the calls were to make sure that the member was aware of their effective date of their coverage is nearing and also making sure they understand the full details of their plan.

• Hibbett Sports

Dallas, TX, October 2004-March 2006

Sales Floor Associate

Responsible for greeting customers as they came in, check out customers when they were ready to purchase, assist customers with making their purchase, cash handling, put out new stock/shipment, merchandised sales floor, meet individual and daily sales goals.

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