Ready to Work ASAP
Resume:
Kimberly B. Irby
*.*******@*****.***
Abingdon, MD 21009
Education:
**** – 2002: Associates of Visual Communications, Harford Community College. Bel Air, MD. Coursework: Advertising, print and website design. Developing, Organization, Client presentations, Public relations, Quantitative research in communications and networking.
1997 – 2000: Certificate, Philadelphia Institute of Art. Philadelphia, PA. Coursework: General Courses, English Composition, Art History, Public Speaking.
1993 – 1997: High School Diploma, Harford Technical High School. Bel Air, Maryland. Major: Health Occupation. Coursework: General Education, Patient Care, Medical Terminology, Nurses Aid, Patient relations.
Awards: *Maryland State Department of Education: Exhibitation of Student Art Work
* 1st Place, State Health Occupations Extemporaneous Health Poster
Skills: Possess excellent organizational skills, Quantitative research, Detail Oriented, Computer literate in MS Office Suite, Microsoft Word, Access, Excel, Outlook, PowerPoint, Windows XP, Maximo, Design Programs: Flash, Photoshop, After Effects, Ability to manage multiple tasks, Highly motivated, creative with 15+ years experience in customer service, Knowledge of basic office equipment, Typing Speed 55 words per minute, Skilled at building effective and productive working relations with clients, as well as staff, Proactive on any situation, Excellent communication and presentation skills.
August 2008 - Present - URS Washington Division / Call Center Rep.
Under Contract: #29560 Rite Aid.
Creating & processing work orders in Maximo Software. Managing all maintenance calls from various areas of the Perryman Distribution Warehouse and dispatching the qualified mechanical technician to the specified area. Verifying, Printing, copying, scanning, and filing all work orders as well as Daily logs. Updating critical information as inventory, pricing and Receiving, Analyzing and interpreting various data into excel spreadsheets. Ensuring all final documents are of the highest quality for purposes of reproduction and distribution, and performing other duties as assigned.
May 2008- December 2008 - Beech Tree Golf Course Restaurant / Head of Catering Staff
Maintain and assist wait staff, Tend Bar, Set up and break down of multiple catering events. Assign Side works to on shift employees and maintain superior customer satiation.
January 2007- May 2008 - Jones Junction/Operations Manager
Administrative and internal office procedures as required, Managing 15 line switchboard, setting appointments, maintain personnel records, maintain daily schedules, Distributing all mail, review/revise letters, provide word processing, data entry and clerical duties to include, but not limited to, filing, photocopying, type, and scanning, ensuring all final documents are of the highest quality for purposes of reproduction and distribution, performing other duties as assigned.
July 2006- January 2007 - Pitney Bowes/ Postal Distribution Services Manager
Demand processing, and requisition, receipt and release of property, shipments for both regulatory requirements and command guidance of fed-ex, DHL, UPS and USPS, resolves technical mechanical problems related to supply support, maintain stock levels and control stock levels by requisitioning items from warehouse supply inventory, establishes, maintains and revises stock objectives by conducting continuous review of stock to identify shortages, initiates action to transfer items to property disposal activity, conducts periodic inventories of all supplies and equipment, prepares supply, maintenance records, forms, inventory control listings and inventory reports, reviews requisitions, supporting documents, implements and interprets supply regulations and directives, conducts extensive and exhaustive searches for required information essential to reconstruct complex supply transactions, reference material to determine special supply action required, expedites the delivery of urgently required items, coordinates supply actions with transportation and other supply units or organizations, responsible for inventory management of decentralized and decontrolled items, including supplies, equipment, forms, and publications, maintain files of purchase orders, billing and payment, contracts, and requisitions for materials and services due in, and an active file of completed orders, update files when change orders are received, maintain daily, schedules, and prepare production reports.
July 2003- July 2006 - Blue Dot of Maryland/ Dispatch Controller.
Responsible for dispatching resources and activities to ensure maximum productivity is achieved with internal and external installation resources, perform overall resource management by knowing the installation, inventory, and subcontract resources of the combined offices and by allocating work orders accordingly, works with General Managers from supporting offices to ensure maximum productivity, analyzes and organizes dispatch office operations and procedures such as productivity reporting/tracking, filing systems, requisition of supplies, and other clerical services, manage all aspects of customer service including but not limited to, escalated calls, schedule reminder calls, and post installation survey calls, manage activities of various workers within department, including department agendas. Maximizes office productivity through proficient use of appropriate software applications, and researches and develops resources that create timely and efficient workflow, manage creation, research and reconciliation of departmental reports, sub-contractor workflow and quota calendars, total daily quota of installations and service calls in various areas of geographic territory; and maintains constant visibility to, and tracking of all technicians throughout each day, communicate departmental activities for guidance of management, maintains contact with customers and outside vendors, including issue resolution, perform project management and/or coordination of duties as required, prioritizes external resources based on productivity and performance matrix.
October 2002 – June 2003 - CDR Associates, LLC/ Auditor Assistant
Retrieves client records, formally writes applicable claims approval process as directed by the Auditor or Senior Auditor, returns raw material used in finding the claim back to the original location, independently initiates and compiles vendor and supplier, tracks audit tasks, choose supplier to audit from previously compiled listings for a review of transactions for various claim types, then audits various claim types using independent decision making capabilities for previously selected suppliers, retrieve and review supplier paper to determine audit potential, creates and maintains a schedule for a total balance left due from the supplier, edits and makes necessary adjustments to the schedule for accuracy, examine electronic data and paper data for supporting documentation to include with each claim, assembles claims with appropriate supporting backup (electronic and paper) and submits the claim for processing, correspond with the supplier for any question or explanation required, reviews client information, contracts, invoices, and download printouts.
September 1998- October 2002 - Comfort Inn Conference Center/Customer Service Representative
*Awards: Exceeding expectations, sales and length of service, 2001 Gold award.
Maintain standards of guest service quality, contribute to the profitability and guest satisfaction perception of other hotel departments, review daily revenue report to ensure accuracy, increases level of guest satisfaction by delivery of an improved product through associate development, ensures proper staffing levels are maintained, especially during peak periods, manage in compliance with established company policies and procedures and local, state and federal laws and regulations, the reservation function to maintain highest possible room occupancy and average daily rate through suggestive selling by associates, maintain procedures for security of monies, guest security and emergency procedures, receives departmental related guest complaints and ensures corrective action is taken, ensures all existing marketing programs are understood and utilized by the front office staff, reviews, maintains and processes travel agent commissions, conducts inventory and performs purchasing duties as needed, ensure cleanliness and orderliness of all work space and storage areas, acts as Manager On Duty as scheduled, conduct monthly department meetings, attend weekly staff meetings, perform other assignments as requested.
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