Customer Service Analyst

Jane Yang

**** **** **** ****** ********, NY ****9 C: 646-***-***** ******@*****.***

EXPERIENCE

GFI Capital Resources New York, NY 09/2009-1/2011

Lock Desk Associate

Monitored and managed pipeline in Optimal Blue

Locked in loans with investor as best effort delivery

Inputted locked loans into E3 system.

Provided loan officer support with pricing inquires, extension, changes to the loan.

Managed appraisal companies account payable.

Processed overpaid fees and refund checks.

Ran daily reports to ensure outstanding accounts are timely paid.

Chase Home Finance Iselin, NJ 2/2008-7/2008

Pricing Analyst

Provided customer service to the Loan Officers and Branches in a call center environment.

Accurate and timely maintenance of registrations in the Chase Loan Origination System Retail (CLOSR)

Handled the processing of pricing exceptions, renegotiation and extended rate locks

Provided total customer satisfaction to Loan Officers and branches when registering/updating loans, while limiting potential losses to Chase Home

The New York Mortgage a Division of Indymac Bank FSB New York, NY 3/2004-1/2008

Secondary Market Analyst

Analyzed loan sales and hedge position.

Prepared spreadsheet, update data base and ad hoc reports

Daily reconciled and researched pricing errors on purchased loans with investors

Inputted and reconciled Mortgage Back Securities in Citrix system

Ran daily pipeline reports

Provided general loan officer support, including responding to inquiries, working with loan officers on specific pricing deals, and running daily competitive pricing comparisons

SIB Mortgage Corp. Branchburg, NJ 2/2003-3/2004

Secondary Market Analyst

Calculated monthly pairoff of Mortgage Back Securities

Managed the maintenance of all MBS trade records

Interfaced with the accounting department to ensure correct loan settlements

Interfaced with investors on a regular basis to resolve loan pricing discrepancies

Allocated individual loans to Countrywide, Citimortgage, Wells Fargo, and Chase

Maintained the rate sheet model

Maintained the secondary marketing best execution model

EDUCATION REFERENCES Available upon request

Pace University

Bachelor of Business Administration, Marketing 1/2000

LANGUAGE

English/Chinese

SKILLS

Microsoft Outlook,Word, Excel, Access, Powerpoint

Lotus Notes, Datatrac, Mortgageware, Optimal Blue, E3 Mortgage Banking System, BlizDoc System

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