Customer Service Technician

Emmanuel Stavroulakis

* ********** ***** ******** *****, NY 10977

Phone: 845-***-**** ● Email: **********@*****.***

I’m an individual who is hardworking, motivated and persistent. I’m a Universal Technician, certified by ARI and EPA as of May 26, 2010. As an individual with excellent team and people skills, I will strive to excel in a technical HVAC position.

EDUCATION: June 2010

Lincoln Technical Institute of Technology: HVAC Certification: Type Universal

Mahwah, New Jersey

May 2007

Marist College: Bachelor of Science, Major: Business Administration with an emphasis in Marketing.

Poughkeepsie, New York

EXPERIENCE:

September 2010 to Present

Rockland County, NY

SKOPI HVAC

Technician

Facilitate and ensure a professional work environment for employees.

Responsible for daily repairs and troubleshooting assistance.

Responsible for appropriate customer service and produce customer satisfaction.

303 GRILL February 2005 to August 2010

Manager /Bartender/Waiter West Nyack, NY

Work in partnership with food supply companies to manage inventory.

Monitor and record daily restaurant earnings.

Bookkeeping.

Responsible for scheduling private and corporate parties.

Serve customers food and beverages; utilize appropriate customer service skills to produce customer satisfaction.

ST. BASIL ACADEMY January 2002 to June 2006

Supervisor

Supervise school age foster children in a home setting and oversee daily

routines.

Encourage children to develop appropriate social and communicational skills, explore leisure activities, and interact within the community.

Provide emotional support for children.

Facilitate and encourage interaction among peers.

Provide support with educational activities and assignments.

SKILLS:

Microsoft Windows, Excel, Power Point, Business Research Database,

SPSS (Marketing Research Application)

HVAC Technician: maintaining a system, diagnosing and repairing problems, or installing and replacing components or entire systems.

LANGUAGES:

Fluent in the Greek language.

REFRENCES:

Will be furnished upon request.

Emmanuel Stavroulakis

1 Sunnyridge Court

Chestnut Ridge, NY 10977

Cell: 845-***-****

**********@*****.***

April 2012

To Whom It May Concern,

I am currently seeking a full time position as an HVAC Technician. I am a graduate of Lincoln Technical Institute of New York, and Marist College, having majored in business administration with an emphasis in marketing. I am very interested in this field and I feel that my academic background would be an asset to your company. Lincoln Tech has provided me with a broad knowledge base, which I hope to enhance further with my work experience.

I have held positions in a variety of settings. While working I’ve learned how to manage many roles including client relations, recording daily earnings, and utilizing appropriate customer service skills to produce customer satisfaction. I can manage my time efficiently while working under tight and demanding deadlines and have exceptional organizational and communication skills.

I am seeking a position that will increase my exposure in HVAC by helping me acquire new skills. I have had the opportunity of observing and participating in installing and troubleshooting commercial refrigerators and air condition units. My hands on experiences have allowed me to gain exposure in this technical field. These experiences have helped me to understand the responsibilities and requirements necessary to work in this intriguing field.

I consider myself a very motivated, determined, hardworking individual. I am focused on my work, and feel that I can conquer almost any task under any given circumstance. I am willing to learn new skills and gain experience in order to improve my job performance. I am confident that I will make positive contributions to your company as both a team member and employee.

I thank you for your time and consideration. You’re response is eagerly awaited and greatly appreciated.

Sincerely,

Emmanuel Stavroulakis

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