Sales Customer Service

Christopher Patrick

**** ******* ***** ******, ** 80007

615-***-**** (Mobile)

E-Mail: ***********@*****.***

Professional Mission

Continue to develop my career in a corporate team position by utilizing my skills, strengths, experience and education. Increase sales and profitability for a well-regarded company in the turf and ornamental plant industry.

Career Profile

Proven Sales, Marketing and Business Management Professional with extensive experience and successful track record in building and leading integrated sales, marketing and operations for landscape companies. Strong interpersonal, communications, business development and public relations skills. Ability to interface effectively with customers, management, employees and suppliers at all levels. Consistently successful in all facets of account management and operations, and in building and nurturing long-term relationships with major accounts. Developed, grew and operates successful full service landscape business to premier residential and commercial customer base.

Seeking a leadership position in a progressive, well-regarded organization where I can utilize my knowledge of landscape industry operations, products and materials to significantly contribute to that company’s growth and profitability.

Summary of Qualifications

Sales, Landscape & Project Management

Self-motivated sales person with 16 years of experience selling green industry services and the products to maintain healthy turf and ornamental plants. Hard dollar bid experience with a proven track record of profitable projects while achieving desired annual sales targets. Experienced in selling services and products, as well as in directing staff members in all facets including daily operations, on site project direction and goal realization. Determine work priority, crew and equipment requirements, and assign employees' tasks, such as planting, fertilizing, irrigation system installation/maintenance and mowing.

Equipment and Technical Management

Thorough knowledge of equipment used in all facets of landscaping. Select, purchase and maintain wide range of equipment used in installation of turf, irrigation systems, ornamental landscaping and hardscape projects. Direct and assist workers engaged in maintenance and repair of power equipment.

Personnel Management & Training

Interview, hire, and discharge staff as needed. Maintain employee time records and record daily work performed.

Train workers in tasks, such as transplanting and pruning trees and shrubs, installing irrigation, using equipment, and caring for turf.

Chemicals

Thorough knowledge of fertilizers and chemicals used in all facets of lawn and landscape maintenance. Working knowledge of the uptake of nutrients from slow, controlled, and fast release fertilizers. Working knowledge of ornamental plant and turf processes and the requirements to maintain an ideal medium for the specified plant. Working knowledge of ornamental disease pathogens and products used to protect and correct plant attrition.

Computer and Design

Extensive background designing landscapes, using plant materials, hardscape materials and water features for new and existing projects. Possess skills to design, install and repair irrigation systems and landscape lighting systems. Proficient in using computer aided design programs and hand drafting skills. Experienced with computer programs used in business tasks including Word, Excel and Adobe.

Education

Bachelor of Science in Ornamental Horticulture and Landscape Design

UNIVERSITY OF TENNESSEE, Knoxville, Tennessee, 1998

Worked while in school and earned 50% of college expenses.

Professional Experience

Owner & Sales Manager

SOUTHEAST LANDSCAPE COMPANY, LLC, Nashville, Tennessee - 2000 to Present

• General Management: Founded and managing all aspects of successful and growing landscaping business. Responsible for sales, marketing, operations, accounting, personnel, client services, inventory and purchasing.

• Sales Management: Develop and execute innovative sales strategies to solicit, obtain, and retain new clientele in targeted premium residential and commercial market segment.

• Growth and Profitability: Have continually increased sales and profitability.

• Business Development: Developed and executing strategic plan for future sales and growth. Establish plans for individual/corporate accounts and personally execute successful account calls, presentations, and negotiations.

• Operations/Logistics/Job Bids: Prepare site plans, specifications, and cost estimates for land development, coordinating arrangement of existing and proposed land features and structures. Confer with clients, engineering personnel, and architects on overall program. Compile and analyze data on conditions, such as location, drainage, and location of structures for environmental reports and landscaping plans.

• Account Management - Customer Service: Provide superior customer service which results in repeated business and numerous referrals. Effectively respond to requests, inquiries, suggestions, and/or concerns. Anticipate potential problems within accounts and plan contingencies to resolve issues.

• Quality Control/Inspections: Inspect landscape work to ensure compliance with specifications, approve quality of materials and work, and advise client and construction personnel.

• Sales Training & Personnel Supervision: Recruit, interview, hire and train new staff members. Supervise employees and fully accountable for personnel scheduling, job assignments, disciplinary actions, performance reviews, terminations, and daily supervision.

• Marketing Management: Manage and direct overall operations and administration of marketing, public relations, and promotions for company. Formulate corporate policies and procedures to expand revenue through marketing.

• Budget Management: Manage, analyze and administer budget for operating expenditures and capital asset projects. Responsible for financial performance analysis, business planning and development functions. Analyze budget variances and initiate appropriate guidelines to more aggressively control expenditures and increase productivity.

Sales Manager, Supervisor & Quality Control Specialist

LANDSCAPE SERVICES, INC., Fairview, Tennessee - 1998 to 2000

• Sales Management & Supervision: Managed the Maintenance Division and in charge of sales, staff and quality control. Sold a variety of services and products to clients. Inspected projects to ensure compliance with specifications, guidelines, rules and regulations. Delegated job responsibilities and supervised overall job performances.

Sales Consultant & Service Specialist

COBBLESTONE FARMS NURSERIES, Knoxville, Tennessee - 1997 to 1998

• Sales: Responsible for selling products and services involving all facets of landscaping and design. Analyzed conditions to determine appropriate materials needed. Developed a strong network of business relationships due to outstanding job performance and superior service, which resulted in repeat business and referrals.

Supervisor

PETEY'S LANDSCAPING, Knoxville, Tennessee - 1997 to 1998

• Supervision: Led crews to install and maintain the landscapes and turf areas on both residential and commercial properties. Supervised staff and delegated work responsibilities.

• Account Management: Worked closely with clients and effectively responded to requests, inquiries, suggestions and/or concerns.

Landscape Designer - Intern

NORTHWEST LANDSCAPE INDUSTRIES, Tigard, Oregon - Summer 1997

• Landscape Design: As an Intern during a 3-month summer program, which offered college credits, was responsible for landscape design, turf maintenance and irrigation installation.

Owner & Sales Manager

TIMBERLINE TRIMMERS, Nashville, Tennessee - 1990 to 1995

• Management: Managed overall operations of residential and commercial landscaping company. Responsible for sales, marketing, job bids/estimates, personnel management, quality control and budget.

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