Customer Service Manager

Christopher Laprade

*** *. ******* ******

Philadelphia, PA 19144

Phone 610-***-****

***********@*****.***

QUALIFICATIONS:

Work well without supervision

Ability to prioritize and remain focused on the essence of an issue

Excellent with customer support services

Skilled at learning new concepts quickly while working well under pressure

Proficient with computer literate such as Microsoft Word, Microsoft Excel, Power point and Internet.

EXPERIENCE:

08/2011 - present Barefeet Shoes Inc Philadelphia, PA

Assistant Manager

Responsible for the overall direction, coordination and evaluation

Assisting customers with great customer service

Monitors the sales of merchandise to meet sales goals and yearly plans

Delegate responsibilities according to the business needs

forecasting, budgeting, purchasing and inventory control

Screened applicants appropriately, conducting preliminary telephone and

in-depth interviews to evaluate potential candidates

12/2010 - 8/2011 Journey Shoes Philadelphia, PA

Assistant Store Manager

Worked closely with store manager to ensure proper allocations within store

Prepare work schedule for store staff on a bi-weekly basis

Interviewing, hiring and preparing training log for new employees

Responsible for performing daily safety and temperature audits adhering to standards.

12/2003 - 2/2010 Hennes & Martiz ( H&M ) Greater Philadelphia Area

Department Manager / Recruiter

Supervising a staff of twenty or more

Training and developing customer service skills to ensure growth

Shipment processing as well as layout and merchandising presentation of apparel and store campaigns

Opening and closing procedures budgeting and planning on a daily basis to meet and exceed financial goals.

Conduct the interview and selection process, partnering with the hiring managers and other interviewers to define interview strategies

Assisted with implementing major staffing initiatives

1/2000-10/2002 Ross Dress for Less Inc. Pottstown, PA

Assistant Manager

Cash handling responsibilities

Performing audits to ensure proper procedures were met

Supervising the staff in connection with supporting co-managers on a daily basis

Opening and closing procedures

Visual merchandising and meeting overall store standards

EDUCATION:

Montgomery Community College, Associate Degree in Computer Graphics 2002

Spring-Ford High School, Royersford, PA, General Studies, 2001

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