Human Resources Customer Service

LISA SHAW

**** *********** ***** ***** *** Vegas, NV 89031

702-***-**** • 702-***-**** • **********@*****.***

EDUCATIONAL BACKGROUND

BA Degree in Public Relations

AA Degree in Applied Sciences

HUMAN RESOURCES SPECIALIST, 2012-2012

U.S. DEPARTMENT OF LABOR JOB CORPS-MINACT, Excelsior Springs, MO

Functioned as the Human Resources primary point of contact in the absence of the Manager of Human Resources. Reviewed and screened applications for the purpose of filling departmental vacancies.. Recruited at several college campuses in Missouri. Input newly hired employee’s into the primary HR system Costpoint. Managed New Hire employee benefits processing. Explained fringe benefits and responded to employee, applicant and vendor inquiries. Input payroll data into the primary HR system Costpoint. Maintained employee files containing insurance coverage’s, retirement, discipline, termination, promotions, evaluations and other highly confidential data. Assured all required employee certifications and licensing were current. Monitored compliance with Staff Training Plan. Communicated U.S. Department of Labor and Job Corps policy and procedure.

Selected accomplishments:

• Performed management duties in the absence of the Manager of Human Resources.

• Invited benefit vendors to the Job Corps center for review of existing contracts to ensure satisfaction.

• Responsible for employee merit increase calculations and entry into employee payroll schemes.

• Assisted with U.S. Department of Labor HR file audits

• Primary point of contact for mandated garnishment orders and stays received and payroll execution of the garnishment or stay.

WORKER’S COMPENSATION TECHNICIAN, 2011- 2011

UNIVERSITY MEDICAL CENTER, Las Vegas, NV

Processing timely C-1, C-3 and D-8 Nevada State forms. Communicating Worker’s Compensation policy and procedures at New Hire Orientations bi-weekly. Monitor and manage light duty physician’s orders. Subject matter expert providing guidance and direction to leader’s. Facilitate light duty arrangements with employee’s and supervisor’s. Audit department injured employee light duty contracts ongoing for compliance. Ensured FMLA ran concurrently where applicable. Coordinating with Labor and Office of Diversity on and not limited to; medical separation, claims of discrimination and Worker’s Compensation program abuse. Secured Temporary Total Disability-TTD payments to injured worker’s. Interpretation of UMC Worker’s Compensation article collective bargaining agreements. Triaged medically separated ex-employee’s high reserve open claims with Risk Management monthly. Assist Worker’s Compensation TPA with program abuse investigations. Communicated applicable Worker’s Compensation Nevada Revised Statutes-NRS coded laws. Understanding of ADA, GINA, FLSA, EEOC, Titles of Civil Rights and other applicable labor laws. Daily access to the primary HR system SAP for highly sensitive employee data.

Selected accomplishments:

• Facilitated cross-departmental sharing of internal processes with Risk Management and Payroll.

• Improved the Worker’s Compensation script for bi-weekly presentations at New Hire Orientation.

• Participated in the State of Nevada Worker’s Compensation training seminar.

• Revised the UMC employee Injured Worker pocket card.

SR. HUMAN RESOURCES REPRESENTATIVE, 2008-2010

NV ENERGY, Las Vegas, NV

Accomplished and efficient HR professional with comprehensive experience directing all of NV Energy’s disability leave management programs (LTD, STD, FMLA and Worker’s Compensation), collective bargaining agreement exposure, disability leave payroll administration, ongoing employee benefit investigative activities, yearly benefit and policy improvement. Subject matter expert providing guidance and direction to leader’s. Communicated policies and resolved employee concerns daily. Proven success coordinating a high volume of HR functions, including presenting monthly Corporate leadership training and procedural orientation, new hire orientation, facilitating HR meetings as well as initiating streamlined and improved programs to maximize efficiency and productivity. Outstanding communication and time management skills; exposure to MS Word, Excel, PowerPoint, PeopleSoft/HR ERP, Access, Lotus and Oracle. Ability to schedule Functional Capacity Evaluations, Independent Medical Evaluations and Independent Psychological Evaluations. Core competencies include: stewardship, managing union employees, labor law knowledge, payroll administration and mentoring processes. Proud Diversity Champion graduate and Valuing Diversity Champion participant.

Selected accomplishments:

• Successfully coordinated and facilitated NV Energy Corporate training Family Medical Leave Act (FMLA) presentations to regular and Union employee’s in Northern and Southern Nevada.

• Chosen to participate in the organization and facilitation of the company yearly employee benefit plan roll-out seminars.

• Worked closely with multiple HR Business Partner’s daily.

• Significant contribution to Return to Work Efforts after Short-Term Disability leave ends.

• Secured payments to Benefit vendors and disability claimants in 2009 in excess of $6 million dollars and successfully created purchase orders in excess of $7 million in 2010.

PREVIOUS PROFESSIONAL EXPERIENCE

HUMAN RESOURCES COORDINATOR, 2005 – 2008

NEIMAN MARCUS, Las Vegas, NV

Evaluate, recruit, interview, and hire employees; conduct new-hire surveys and exit interviews. Facilitate training and continuing education programs. Orchestrate employee orientations. Deliver presentations on benefits options and enrollment procedures; administer benefit plans and spearhead open enrollment. Compile and maintain Oracle-based staff records. Payroll administration and information to staff; management of all payroll functions. Monitor attendance and employee performance. Prepare reports and detailed spreadsheets. Submit Worker’s Compensation claims and review medical documents. Track disability claims and return-to-work timeframes. Complete tax and new-hire paperwork. Perform accounts payable / accounts receivable functions. Coordinate promotions and drive annual review procedures. Train staff; support company managers and employees while complying with confidentiality and corporate guidelines.

Selected accomplishments:

• Developed and distributed a comprehensive list of all on-call associates and their departmental preferences to drive employee satisfaction and optimal performance levels.

• Chosen to provide vital support in tracking the Spring 2008 departmental budget; maintained expenses and ensured achievement of financial goals.

• Successfully trained hundreds of staff members on self-service employee benefits software program.

• Effectively redesigned processes to achieve maximum efficiency and productivity and reduce unnecessary time and costs.

PREMIUM ACCOUNT MANAGER, 2002 – 2008

DISABILITY CLAIMS ANALYST, 2000 – 2002

ASSURANT EMPLOYEE BENEFITS, Kansas City, MO

Promoted to spearhead and trained account representative team. Provided extensive policyholder support and assistance in insurance premium concerns, policy questions, and payment / claims research. Maintained accurate premium payments and calculations. Interacted closely with human resource coordinators, insurance brokers and underwriters, and banks. Collaborated with team members to investigate policyholder claims. Triaged disability claims; communicated outcomes to vendors. Monitored disabled employees’ return to work, physical requirements, and medical needs. Responded to and resolved premium queries and concerns. Generated reports and maintained client files. Adhered to standard operating procedures.

Selected accomplishments:

• Earned recognition in the internal company publication “The Sales Exchange” due to outstanding customer service and performance.

• Selected by senior management to serve as the sole Premium Account Representative for testing of new “Compass” system; trained 80+ staff on system functionality and optimization.

REMOTE USER EXPERIENCE

CUSTOMER SERVICE – ONLINE ACCOUNT MANAGER

ASSURANT EMPLOYEE BENEFITS, Kansas City, MO

Communicate benefits of online access to policyholders as a remote user; facilitate online capabilities for interested clients. Cross-sell insurance products; interact across departments, including dental, life insurance, and disability. Deliver presentations and product demonstrations. Track policyholder Web usage and resolve questions regarding online experience. Adhere to corporate policies and procedures. Recommend program enhancements and updates.

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