Registered Nurse Customer Service
Resume:
Kendra Snell RN,
Virginia Beach, Virginia 23320
757-***-**** (w)
757-***-**** (h)
**********@*****.***
Professional Summary
Possess years of extensive experience delivering excellent patient care outcomes in a variety of clinical settings.
Skilled acute care registered nurse with exceptional leadership skills. Competent in effective negotiation and organizational time management. Self-motivated to work independently and unsupervised. Equally effective as a change agent with ongoing skill sets to motivate others. Detail oriented, quick thinker, organized and easily works under pressure in fast paced working environment. Adept at managing multiple and diverse tasks simultaneously. Hardworking and energetic. Possess competency in utilization of critical thinking skills essential to providing competent and superior patient care from the medical/surgical to critical care population.. Personable with excellent communication skills. Consistently displays great customer service skills to peers as well as patients and caregivers.
EDUCATION
Bachelor of Science, Nursing
Completion date 1/2013
RN Licensure
Medical Career Institute
EMPLOYMENT
Veteran’s Administration Medical Center
June 2012-present
Duties include but are not limited to the following:
• Responsible and accountable to the Nurse Manager and is responsible for assisting and providing safe nursing care to patients with complex behavioral problems
• Guides and evaluates performance of professional and assistive staff
• Performs education and screening for health care needs; Initiates effective actions in emergencies
• Documents observations, assessments, changes in patient’s condition and education
• Guides and documents the performance of personnel assigned to area of responsibility and collaborates with the Nurse Manager in evaluating the performance of all levels of personnel
• Participates in performance improvement activities at the unit level, as assigned
• Teaches and promotes health maintenance and rehabilitation of patients and families
• Collaborates with health team members to facilitate positive patient care outcomes
• Provides a full range of nursing care to patients with a variety of physical, and/or behavioral problems
• Accountable for meeting and maintaining the qualification standards and functional statements of assigned grade.
Maxim Staffing
April 2012-present
• Utilizes the nursing process to assess, plan, implement and evaluate patient care on needed unit
• Performs focused interview to identify specific patients’ needs.
• Assess signs and symptoms indicating physiologic and psychosocial changes in the patient's condition.
• Collects, analyzes, and interprets data and information from health care members and documents actual and/or potential nursing diagnoses.
• Documents the patient's plan of care using identified nursing diagnoses, expected patient outcomes, and selected nursing interventions.
• Identifies and prioritizes actions based upon patient care requirements.
• Monitors consistency between patient plan of care and actions of medical staff.
• Performs interventions according to identified priorities, plan of care, and the hospital policies and patient care outcome standard.
• Provides a safe, comfortable and therapeutic patient environment.
• Initiates and evaluates patient and/or family education.
• Revises the plan of care according to evaluation, changes in medical plan of care, effective/ineffective nursing interventions.
• Documents patient's response to nursing and other interventions.
• Uses clinical judgment in evaluation activities to meet patient care needs of an assigned unit/floor including establishing priorities.
• Monitors safety and effectiveness of the environment and equipment.
• Supports professional practice by observing the following: Uses knowledge and practices in accordance with 1) the Nurse Practice Act; 2) Standards of Nursing Practice; 3) Standards of Patient Care; 4) Joint Commission, state and local laws; 5) Patient's Bill of Rights; and 6) Maxim Healthcare, nursing and client hospital policies.
• Other duties as assigned.
Conmed Health Care
January 2011 – March 2012 Charge Nurse/Assistant to DON
Directly responsible for the daily operational management of a team of health care staff at a Correctional facility. Provided direct supervision and hands-on acute care to patient population based on acuity. Demonstrated fiscal responsibility through excellent management by meeting and/or exceeding performance goals. Additional highlights of current performance reflect the following:
• Skillfully prepares & ensures ongoing readiness for on-site audits.
• Consistently demonstrates proficiency in training and educating of new staff.
• Directly responsible for monthly statistical reports on all nursing activities
• With great precision, manages schedule during call out to ensure continuity of superior care to all patients.
• Assist the physician with various on-site medical procedures.
• Tasked with the utilization of acute care skills inclusive of head to toe assessments, monitoring vitals, I/O’s, cardiac monitoring and IV therapy to include lab draws.
• Cardiac monitoring including EKG’s
• Oxygen therapy and nebulizer treatment
• Wound care
• Consistently utilizes critical thinking skills to evaluate results and report variations when feasible.
• Competently utilizes a multidisciplinary array of nursing skills including but not limited to First responder, and taking the lead role on all codes.
• Diligently work with the mental health staff to ensure psycho-social needs of our patients are met
Resume: K. Snell Cont’d.
Page 2 of 3
DaVita
May 2009 – June 2010 Charge Nurse
Functioned in a supervisory capacity during Administrator and/or Charge Nurse’s absence. Demonstrated great leadership skills and ensured the initiation and termination of dialysis treatments in an acute setting were provided with skill and precision.
• Assessed patient’s readiness to learn and skillfully tailored education for dialysis based on the patient’s competency level and learning needs.
• IV Infusion
• Blood Transfusions
• Nutrition therapy including TPN
• Wound care
• Oxygen therapy
• Developed great acute care nursing assessment skills and collaborated with the on-site physician to share pertinent patient care information that directly impacted the outcome.
• Skillfully reviewed all testing results in an effort to proactively avoid any undue complications.
• Evaluated all dialysis treatment protocols prior to initiation to ensure patient’s medical condition would not pose an untoward outcome as a result of prescribed treatment plan.
Advantage Inc. (Holly Hill Dialysis)
August 2007 – July 2009 Charge Nurse
Worked with a team of health care individuals to deliver dialysis treatments. Directly responsible for developing an acute care nursing plan of care while providing excellent care to end stage renal dialysis patients.
• Complete all patient care assessments
• IV infusions
• Wound therapy
• Blood transfusions
• Oxygen therapy
• Administration of medications
• Cardiac monitoring including EKG’s
• Implementation of physician orders
• Analysis of patient care data & evaluation of vascular accesses
• Development of short & long term care plans
• Active participation in the QA/CQI process
• Utilized acute care skills
BonSecours Maryview Staff Nurse Medical ICU
August 2006 – June 2007
Provided superior nursing utilizing evidenced based care to a defined population of patients. Accountable for daily team performance through supervision of assigned staff in a multi-disciplinary environment. Functioned on numerous occasions as a team leader and skillfully assisted in the efficient operation of the unit. Willingly accepted additional responsibilities without hesitation.
Portsmouth Naval Hospital
October 2005 - December 2005 Clinicals
Provided excellent nursing care to a variety of patients who presented with multiple co morbid conditions that lent itself to utilization of critical thinking skills to plan, execute and collaborate when needed.
Resume: K. Snell Cont’d.
Page 3 of 3
ANCILLARY RESPONSIBILITIES
Licensures/Certifications
VA registered nurse (multi-state privileged) ACLS, BLS
Computer Experience
Vista, Windows, Excel, MS Word
References
Available upon request
Contact this candidate