Customer Service Manager

BEN F. WIGAL

**** ****** **** ** **, Albuquerque, New Mexico | 505-***-**** | *****@***.***

EDUCATION

University of New Mexico

M.A. Secondary Education July 2010

Emphasis on instructional design and strategies, curriculum design, knowledge

solutions, SharePoint design, innovative learning, collaboration, conceptual thinking,

and research. Includes coursework in Organizational Learning and Instructional

Technologies.

University of New Mexico

B.A. History

History yields an understanding of cause and effect relationships and establishes May 1977

a mind cast of inquiry. Liberal arts in general are a vehicle for job growth, the ability

to adjust to changes, write more powerfully, see problems and propose solutions more

cogently, work independently and in teams, and not to fear to explore the limits of

technical expertise.

TEACHING EXPERIENCE

Albuquerque Public Schools

Education Assistant Truman Middle School Oct. 2010 to Present

Provide educational support in a special education class for behaviorally and

emotionally disturbed students.

Albuquerque Public Schools

Substitute Teacher Sept. 2010 to Oct. 2010

Provide professional instruction for students during teacher absences.

Truman Middle School, Albuquerque, New Mexico

Student Teacher/Substitute Teacher Sept. 2008 to May 2009

Taught U.S. History in a model classroom for Continuous Classroom Improvement (CCI). This methodology utilizes data gathering, analysis, and evaluation to determine student progress. Responsibilities included:

• Differentiating teaching methods and instructional materials to meet student's

needs, abilities, and interests

• Create and maintain a climate of respect and fairness

• Ability to demonstrate fair and ethical judgments

• Observe and evaluate students' work to determine progress and make

suggestions for improvement

• Incorporate computer technology in instruction

• Establish clear objectives for all lessons, units, and projects

• Collaborated effectively with colleagues in team teaching

University of New Mexico Lobo Center for Student Athlete Success

Tutor/Mentor/Computer Lab Monitor/Class Checker Sept. 2008 to May 2010

Tutored undergraduate athletic students, mentored first year athletic students, monitored Athletic Department computer labs to ensure compliance with all athletic rules, monitored student athlete class attendance.

PROFESSIONAL EXPERIENCE

Management Recruiters of Albuquerque

Account Executive Nov. 2007 to Aug. 2008

Recruit and search on a national basis for management and executive positions.

This involves interactions with companies and prospective employees in order to

ensure the strongest placement.

J. Korber and Company (Federated Auto Parts of New Mexico)

Purchasing Manager and Computer System Manager April 1987 to Sept. 2007

Management of all purchasing functions from vendor negotiations to coordination

of sales programs, inventory control, inventory optimization, and contract management.

Responsible for all computer system operations including maintenance, support,

hardware and software updates, system interfaces, monthly and year-end closings.

• Negotiation of supplier and vendor agreements and program distribution group

liaison

• Collaborate with marketing activities to design and implement sales programs

• Evaluate processes and institute a culture of continuous improvement

• Responsible for all computer functions from selection of Enterprise Resource

Program, desktops, terminal emulation programs, on site customer service

• Work unsupervised, make effective independent decisions, achieve goals

• Train and mentor personnel

ADDITIONAL SKILLS

• Work collaboratively

• Computer: Windows (Word, Excel, PowerPoint, SharePoint)

• Communication: Effectively communicate throughout all levels verbally and in

writing

COLLABORATIVE PROJECTS

• United States Forest Service - "Virtual Leadership Program Knowledge Management

Strategy" (December 2009)

• Lobo Center for Student Athlete Success (University of New Mexico) - "A Design for

Knowledge Dissemination and Knowledge Application (December 2009)

• Water Accounting Instructional Website for Afghanistan University Professionals

(December 2009)

http://web.me.com/chaseallard/water_accounting_in_afghanistan/Welcome.html

• Poster Presentation - "Culturally Mindful eLearning Design" - Society for Cross Cultural

Research, 39th Annual Meeting (February 17 - 20, 2009)

• Apple ABQ Uptown - "Collaborative Knowledge Creation" (May 2010)

LICENSES

State of New Mexico Level One Provisional 7 - 12 Secondary License

CERTIFICATIONS

iLearning (Innovative Learning) - Organizational Learning and Instructional Technologies (OLIT)

Department, University of New Mexico, College of Education

Pharmacy Technician Certification Board - Certified November 2001 to current

ORGANIZATIONS

The Honor Society of Phi Kappa Phi (4.13 Graduate School GPA)

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