Medical Human Resources

Qiana Kenney

**** **** ****** *****, *******, TX 75040

*********@*******.*** • 214-***-****

Summary of accomplishments

• Approximately 10 years of experience in medical/ health care billing and collections industry.

• Dual Masters Degree in Business Administration and Health Systems Management

• Successfully completed a consulting project for a home health provider that resulted in a total restructuring of their recordkeeping, financial reporting, marketing and compensation plans

• Participated in an audit for a healthcare company making recommendations for improvement in their human resources department

• Ambassador of the National Health Service Corps, serving as the voice and face of NHSC on campuses and communities across America.

Professional History

Texas Women’s University Jan 2011-present

Graduate Assistant

• Assist in the coordination of educational and awareness-raising programs from design to implementation

• Assist in the daily activities of the Sociology department, including resource tables, library maintenance, organizing panels, general office duties, developing and distributing resources, and other duties as assigned

• Engage in outreach efforts with other constituent groups that bridge multiple identities

• Facilitate panel discussion groups and workshops

• Support students, staff and alumni on issues related to identity/community development and academic success

• Maintain a continual awareness of Sociology concerns as it pertains to the work of the Sociology Department, policy development and the safety of all at Texas Women’s University

UT Southwestern Medical Center of Dallas October 2007-Feb 2011

Billing Operations Supervisor

• Supervise twenty-four senior claim analysts

• Identified and corrected a major billing issue, which resulted in the collections of over $60,000 dollars over the course of three months.

• Increased staff production by 50% through effective mentoring and training over the course of six months.

• Decreased employee turn-over by 50%, over the course of a year, as a result of effective communication and leadership skills.

• Evaluate employees' job performance and conformance to regulations and recommend appropriate personnel action.

• Recruit, interview, and select employees.

• Create and implement workflows to increase reimbursement and productivity.

Westwood College

Adjunct Faculty-Business May 2010 to January 2011

• Teach all assigned classes and hours as determined with class assignments.

• Plan for instructional activities to include, but not limited to, lecture, class discussion, demonstration labs, projects and guest speakers.

• Organizes business concepts to be taught in a logical and understandable sequence covering all objectives

• Select, develop and use informal and formal techniques or instruments to measure student learning

• Submit and maintain accurate records of attendance, grades and Student Action Reports.

• Serves as a student advisor, mentoring students toward their career goals and student development.

• Created various community service projects for the university, such as participation in the Visiting Nursing Association’s “Meals on Wheels” program.

Collin County Children’s Advocacy Center January 2007 to May 2007

Community Resource Liaison (Intern)

• Conduct needs assessments of clients and their families.

• Fundraising at annual Gala.

• Addressed legal issues, such as child abuse and discipline, assisting with hearings and providing testimony to inform custody arrangements.

• Provided or arranged for support services, such as child care, homemaker service, prenatal care, substance abuse treatment, job training, counseling, or parenting classes, to prevent more serious problems from developing.

UT Southwestern Medical Center of Dallas April 2005 to January 2007

Billing Specialist

• Located and monitored overdue accounts, using computers and a variety of automated systems.

• Increased Internal Medicine collections and billing by 50 % within six months.

• Recorded information about financial status of customers and status of collection efforts.

• Sorted and filed correspondence, and perform miscellaneous clerical duties such as answering correspondence and writing reports.

American Medical Response, Dallas, TX June 2003 to April 2005

Medicare/Medicaid Appeals Specialist

• Outstanding collection of Medicare and Medicaid over $200,000 for ambulance charges in Dallas over the course of six months.

• Researched issues using federal law, federal regulations, relevant contract law and other sources as defined by the client contract.

• Outlined pertinent facts and issues for review by independent physician consultants.

• Acquired all necessary information involving cases and rendered a determination based on the information.

Education

Texas Women’s University, Denton, TX

Master of Business Administration December 2008

Masters in Healthcare Administration December 2008

Cumulative GPA: 3.84/4.0

University Of North Texas, Denton, TX

BS with Major in Rehabilitation Studies May 2007

Cumulative Grade Point Average: 3.89/4.0

Activities and Honors

Honors, Westwood College, 2010, Distinguished Teacher Award

Leadership, UT Southwestern Medical Center of Dallas, 2010, UT Wellness Chair for Diabetes Program

Leadership, National Health Service Corp, 2010, Ambassador

Scholarship, Bank of America, 2006, General Academic

Scholarship, Texas Women’s University, Graduate Studies

National Honor Society, Tau Sigma, University of North Texas, 2006

International Honor Society, Golden Key International Honor Society, 2006

Scholarship, Children’s Medical Center of Dallas, 2006

National Honor Society, Phi Theta Kappa, Richland Community College, 2005

Presidents Honor Roll, University of North Texas, Spring 2005, Fall 2006 and Spring 2007

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